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- Tasks: Deliver exceptional customer support and help clients maximise our innovative Affino platform.
- Company: Join Affino, a fast-growing SaaS company with a friendly and collaborative culture.
- Benefits: Enjoy a competitive salary, 20 days holiday, flexible remote work, and career development opportunities.
- Why this job: Be part of a fun team culture with gaming nights and cinema events while making a real impact.
- Qualifications: GCSE Maths and English preferred; strong communication and problem-solving skills required.
- Other info: Dynamic role with opportunities for progression to Senior Support Executive or Head of Customer Services.
The predicted salary is between 24000 - 26000 £ per year.
Join Our Dynamic Team at Affino! Affino is a fast-growing, innovative SaaS company delivering a market-leading business platform for media companies, associations, and consultancies. We’re looking for a confident and motivated Customer Services & Support Executive to join our friendly and collaborative team.
This is a home-based role where you’ll play a key part in delivering exceptional customer support, helping clients get the most out of our cutting‑edge Affino platform.
Why You’ll Love Working With Us:
- Competitive salary of £25,000 + (depending on experience).
- 20 days holiday plus statutory public holidays.
- Flexible remote working with occasional travel to London.
- Career development opportunities, including progression to Senior Support Executive or Head of Customer Services.
- Fun, sociable team culture — occasional nights out, gaming nights, and cinema events.
- Ongoing learning and development through career sessions with directors.
Key Responsibilities of the Customer Services Executive:
- Provide first-line support for customer queries via calls, emails, and forums.
- Monitor incoming communications, ensuring timely responses and escalation when needed.
- Assist clients by replicating issues, troubleshooting, and providing clear guidance.
- Collaborate with internal teams (Product, Projects, Technical, and Development) to resolve customer issues.
- Identify and update Help Guides and FAQs to improve customer self‑service and train the support AI.
- Spot and escalate sales leads and feature requests to the relevant departments.
- Maintain a positive and proactive communication style across all customer interactions.
What We’re Looking For:
- GCSE Maths and English (Grade C or above) preferred.
- Excellent verbal and written communication skills.
- A team player who’s also comfortable working independently from home.
- Strong attention to detail and a passion for problem‑solving.
- Open, friendly, and client‑focused approach.
- Eagerness to learn new skills and technologies.
Ready to Join Us?
If you’re passionate about helping customers succeed and want to grow your career in a supportive, forward‑thinking company — we’d love to hear from you! Apply now and become part of the Affino journey.
Customer Services & Support Executive in City of London employer: Pioneering People
Contact Detail:
Pioneering People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services & Support Executive in City of London
✨Tip Number 1
Get to know the company inside out! Research Affino's products and services, especially the Affino platform. This will help you tailor your conversations during interviews and show that you're genuinely interested in what we do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your problem-solving approach effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. Plus, it might just give you an edge when it comes to getting noticed during the hiring process.
✨Tip Number 4
Don’t forget to showcase your eagerness to learn! During interviews, share examples of how you've picked up new skills or tackled challenges in the past. This aligns perfectly with our focus on ongoing learning and development at Affino.
We think you need these skills to ace Customer Services & Support Executive in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services & Support Executive role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and problem-solving abilities.
Show Your Personality: We love a friendly and open approach! Don’t be afraid to let your personality shine through in your application. Share a bit about yourself and why you’re excited about joining our team at Affino.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Pioneering People
✨Know the Company Inside Out
Before your interview, take some time to research Affino. Understand their products, values, and the market they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Services & Support Executive, communication is key. Prepare examples of how you've successfully handled customer queries in the past. Be ready to demonstrate your verbal and written skills during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of scenarios where you had to troubleshoot or provide guidance. Practising these responses will help you feel more confident and articulate during the interview.
✨Emphasise Your Team Spirit
Affino values collaboration, so be sure to highlight your ability to work well in a team. Share experiences where you’ve collaborated with others to solve problems or improve processes, showing that you can thrive in a friendly and sociable environment.
