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- Tasks: Engage with the community to gather feedback and improve health services.
- Company: Healthwatch Sunderland, the independent champion for health and social care.
- Benefits: Flexible working hours, community impact, and opportunities for personal growth.
- Other info: Join a supportive team dedicated to improving local health services.
- Why this job: Make a real difference in people's lives by amplifying their voices in health care.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Healthwatch is the independent consumer champion for Health and Social Care. We ensure that NHS and social care leaders hear the voices of those who use their services and use feedback to improve care.
We are looking to recruit an Engagement Officer to join a well-established team working across and representing the local community within Sunderland.
Key Responsibilities
- Proactively engage with members of the local community, especially those facing the greatest health inequalities, to listen to and collect feedback.
- Organise and deliver a range of community-based engagement activities, including events, workshops and outreach activities.
- Design and evaluate engagement activities that are delivered in the local community.
- Support the analysis of engagement findings and production and presentation of research reports to a range of audiences associated with work plan items.
- Support the delivery of the HWS Youthwatch workplan, including the delivery of Youthwatch meetings.
- Proactively identify opportunities for co-production and collaboration with key partners to support the delivery of the work of HWS.
- Facilitate consultation and co-production activity to ensure voices are heard and acted upon in service design and delivery.
- Support with the recruitment, support, training and motivation of volunteers.
- Identify and develop effective positive relationships with other organisations, networks and forums to obtain the views of people they work with or support or represent.
- Work in partnership with local health and care providers to support the gathering and sharing of patient and service user feedback to improve the services they provide to the people of Sunderland.
- Contribute to marketing activity, via promotional materials, social media, website, press releases, e-newsletters, etc.
- Attend a variety of external meetings, forums and groups and events to represent and promote the work of HWS.
- Support the continued collection and collation of up-to-date local information to be used as part of the signposting function.
- Lead on the dissemination of key and relevant information to residents of Sunderland to support them to make informed decisions, navigate the health and social care system, make complaints, etc.
- Provide evidence-based ideas for the workplan to be presented to the HWS Advisory board for consideration.
- Conduct personal, venue and activity risk assessments as required.
- Work flexibly as part of the Healthwatch team, providing cover for colleagues as required to maintain appropriate staffing levels within Healthwatch.
- Contribute to the recording of engagement data into relevant monitoring and reporting systems, including inputting of information into databases.
Key Skills and Requirements
- Engage with a wide range of communities of interest.
- Design, deliver and evaluate community-based engagement activities.
- Develop effective positive working relationships with organisations and networks within the voluntary and community sector.
- Gather, analyse and present the views of local people in user-friendly reports.
- Collaborate with local health and care providers.
- Access to a car and a full, clean UK driving licence; able to work outside office hours occasionally.
- Ability to work flexibly and provide cover for colleagues as required.
HealthWatch Sunderland Engagement Officer employer: Pioneering Care Partnership
Contact Detail:
Pioneering Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HealthWatch Sunderland Engagement Officer
✨Tip Number 1
Get to know the local community! Attend events, workshops, and forums where you can meet people face-to-face. This will help you understand their needs and show that you're genuinely interested in their feedback.
✨Tip Number 2
Network like a pro! Connect with local organisations and health providers. Building relationships can open doors and give you insights into what they’re looking for in an Engagement Officer.
✨Tip Number 3
Showcase your skills! Prepare a portfolio or presentation that highlights your experience in community engagement and how you've made a difference in previous roles. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace HealthWatch Sunderland Engagement Officer
Some tips for your application 🫡
Show Your Passion for Community Engagement: When writing your application, let us see your enthusiasm for engaging with the local community. Share any relevant experiences or projects that highlight your commitment to improving health and social care services.
Tailor Your Application: Make sure to customise your application to reflect the specific responsibilities and skills mentioned in the job description. We want to see how your unique background aligns with our mission at Healthwatch Sunderland.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you’d be a great fit for the Engagement Officer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Pioneering Care Partnership
✨Know Your Community
Before the interview, take some time to research Sunderland and its health inequalities. Familiarise yourself with local issues and think about how you can engage with different community groups. This will show your potential employer that you're genuinely interested in making a difference.
✨Showcase Your Engagement Skills
Prepare examples of past experiences where you've successfully engaged with communities or organised events. Be ready to discuss how you designed and evaluated these activities, as well as any challenges you faced and how you overcame them. This will demonstrate your hands-on experience and problem-solving abilities.
✨Highlight Collaboration Experience
Think about times when you've worked with other organisations or partners. Be prepared to share specific examples of how you built relationships and collaborated on projects. This is crucial for the role, so showing that you can work well with others will set you apart.
✨Be Ready to Discuss Feedback Analysis
Since the role involves analysing engagement findings, brush up on how to present data in a user-friendly way. Prepare to discuss any relevant experience you have in gathering and presenting feedback, and think about how you would approach this task in the context of Healthwatch Sunderland.