VIP Support Manager

VIP IT Support Manager – Executive & Family Services

Location: Central London (On-site, 5 days per week)

Contract: 6 months

Availability: Immediate Start Preferred

Travel: Frequent UK and international travel required

An exclusive opportunity has arisen for an exceptional IT professional to deliver white-glove, end-to-end technology support to a high-profile executive, their board, and their families. This is a rare role for someone who thrives in elite, fast-paced environments where discretion, foresight, and resilience are paramount.

This is an initial 6-month contract, with a day rate range of £700 – £800 p/d Inside IR35.

Key Responsibilities:

• Provide 24/7 VIP-level IT and communications support across multiple locations including offices, private residences, hotels, and international destinations.
• Travel in advance of the executive to ensure seamless IT setup and connectivity, anticipating and resolving potential issues such as mobile data black spots, Wi-Fi limitations, and remote meeting access.
• Act as the primary liaison between the executive, their assistants, and the broader IT team-ensuring requests are managed with diplomacy, urgency, and professionalism.
• Deliver proactive, preventative support with a meticulous attention to detail, ensuring all systems are optimised for performance and reliability.
• Maintain a calm, composed presence under pressure, managing high expectations with tact and discretion.

Ideal Candidate Profile:

• Proven experience in VIP or executive-level IT support, ideally within high-pressure or high-profile environments.
• Exceptional troubleshooting skills across a wide range of technologies including mobile, desktop, conferencing, and networking.
• Strong interpersonal and communication skills, with the ability to manage complex personalities and competing demands.
• Highly organised, self-motivated, and capable of working independently with minimal oversight.
• Comfortable with extensive travel and irregular hours, including weekends and holidays when required.

What You\’ll Need to Succeed:

• A service-first mindset with a passion for excellence.
• Thick skin and a diplomatic approach to navigating challenging interpersonal dynamics.
• The ability to anticipate needs before they arise and deliver solutions with discretion and speed