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- Tasks: Lead the transformation of claims operations and shape future strategies.
- Company: A leading specialty insurer driving innovative change in the insurance sector.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of transforming claims processes in a dynamic environment.
- Qualifications: Extensive experience in insurance claims and TOM design required.
- Other info: Collaborate with cross-functional teams and influence key stakeholders.
The predicted salary is between 48000 - 72000 £ per year.
A leading specialty insurer is embarking on a major claims transformation programme and is seeking an experienced TOM Lead to shape and drive the future operating model for a complex, multi-entity environment. This role sits at the heart of strategy, operations, and technology, ideal for someone who thrives in complex design landscapes and enjoys turning vision into practical, adoptable solutions.
As the TOM Lead, you will take ownership of defining and evolving the end state claims operating model across process, data, organisation, control, and technology layers. You'll ensure that strategic design intent is preserved through delivery, bridging the gap between conceptual direction and actionable build artefacts. You will guide cross-functional teams, influence senior stakeholders, and act as the lead for design consistency as the organisation transitions to a modernised claims platform and way of working.
This role will require extensive Insurance experience and specifically Claims knowledge - only candidates with this background will be considered. The client requires onsite presence for 3x per week - office is London based.
Key Responsibilities- Shape and maintain the future-state claims operating model across multiple business units.
- Establish design principles and guardrails that drive consistency and scalability across the transformation.
- Identify shared vs. unique operational needs across entities and ensure deviations are assessed, agreed, and documented.
- Convert strategic TOM concepts into detailed materials such as process flows, functional requirements, role definitions, performance measures, and operational standards.
- Partner with technology and delivery teams to ensure requirements are testable, traceable, and aligned to the operating model vision.
- Support backlog development and prioritisation through clear articulation of TOM-driven needs.
- Act as the steward of design integrity, ensuring decisions align with the long-term operating model and transformation goals.
- Prepare structured decision inputs for senior governance forums, ensuring trade-offs and impacts are clear.
- Promote a "shared-first" approach while ensuring any divergence is justified and value-led.
- Work closely with operational leaders, claims SMEs, and process owners to validate designs and ensure scalability.
- Define operational success measures, controls, and KPIs aligned to the future-state environment.
- Feed operational impacts into readiness, change, and implementation plans.
- Strong background in Target Operating Model design or large-scale process transformation within financial services or other complex environments.
- Advanced skills in process modelling, business analysis, and requirements translation.
- Experience partnering closely with technology teams across configuration, integration, and solution design.
- Confident facilitator with excellent documentation, communication, and stakeholder-management skills.
- Ability to influence across diverse stakeholder groups and navigate multi-entity decision structures.
- Experience in insurance claims operations (any specialty line).
- Background working in regulated environments.
- Exposure to joint programmes or transformations spanning multiple organisations.
If you have the relevant experience and skills, please send your profile for immediate review.
TOM (Target Operating Model) Lead employer: Pioneer Search
Contact Detail:
Pioneer Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TOM (Target Operating Model) Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who have experience in claims transformation. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s recent projects and challenges. Show them you’re not just another candidate; you’re someone who understands their needs and can bring valuable insights to the table.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and experience. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace TOM (Target Operating Model) Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the TOM Lead role. Highlight your experience in claims transformation and any relevant insurance background. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've shaped operating models or led transformations in the past. We love a good story!
Showcase Your Stakeholder Skills: Since this role involves influencing senior stakeholders, make sure to highlight your communication and stakeholder management skills. We want to know how you've navigated complex decision structures in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Pioneer Search
✨Know Your TOM Inside Out
Make sure you have a solid understanding of Target Operating Models, especially in the context of claims transformation. Brush up on your knowledge of process flows, functional requirements, and operational standards. Being able to discuss these concepts confidently will show that you're the right fit for the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've influenced senior stakeholders in previous roles. Think about times when you’ve navigated complex decision structures or facilitated discussions across diverse groups. This will demonstrate your ability to manage relationships effectively, which is crucial for this position.
✨Be Ready to Discuss Design Principles
Familiarise yourself with design principles and guardrails that drive consistency and scalability. Be prepared to discuss how you would establish these in a multi-entity environment. This shows that you can think strategically while also being practical in your approach.
✨Prepare for Operational Alignment Questions
Expect questions around operational readiness and success measures. Think about how you would validate designs with operational leaders and define KPIs aligned to the future-state environment. Showing that you can bridge the gap between design and operational execution will set you apart.