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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Rapidly growing specialty insurer in the heart of London.
- Benefits: Competitive salary, hands-on experience, and exposure to enterprise systems.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: 1-3 years in IT support with strong knowledge of Windows and O365.
- Other info: Great career growth opportunities and collaboration with senior stakeholders.
The predicted salary is between 28800 - 48000 £ per year.
A leading specialty insurer experiencing phenomenal growth across the London Market is seeking an IT Support Engineer to join their high-performing service desk. This is a fast-moving environment where technology sits at the centre of business delivery, and where a driven, technically capable engineer can make a real impact.
The Role
You will work as part of a small, collaborative IT team providing first-class support to users across the London office and wider global business. The pace is quick, the standards high, and the exposure broad, covering both day-to-day service desk activity and project-based improvement work.
Key responsibilities:
- Provide hands-on 1st and 2nd line support to business users across all levels of seniority
- Support Microsoft 365, Windows 10/11, Active Directory, and Exchange Online environments
- Manage incidents, requests, and access control through the ITSM platform
- Assist with joiners/movers/leavers processes, device builds, and mobile device management (MDM/MAM)
- Troubleshoot VPN, Teams, and audio-visual meeting setups
- Maintain clear documentation and consistent communication with end users
Skills & Experience
- 1-3 years' experience in a service desk or IT support role
- Proven ability to deliver support in financial services or corporate environments
- Strong knowledge of Windows 10/11, O365, Active Directory, and Exchange Online
- Exposure to Intune, DNS, DHCP, and Group Policy desirable
- Excellent communication skills and the ability to stay composed under pressure
- Comfortable working full-time on-site in a fast-paced, professional setting
This is an opportunity to join a rapidly expanding specialty insurer with a reputation for excellence and ambition. The successful engineer will gain exposure to enterprise systems, senior stakeholders, and the pace of a genuine London Market success story.
Contact Brushoth@pioneer-search.com for more information and follow the link to apply.
Service Desk Engineer - 1st Line Support employer: Pioneer Search
Contact Detail:
Pioneer Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - 1st Line Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in IT support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, highlight specific instances where you’ve tackled technical issues or improved processes. This will demonstrate your ability to thrive in a fast-paced environment like theirs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Service Desk Engineer - 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Desk Engineer. Highlight your experience with Microsoft 365, Windows 10/11, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our high-performing service desk. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, we want to see that you can stay composed under pressure and communicate effectively with users.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Pioneer Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Showcase Your Communication Skills
Since you'll be supporting users across various levels of seniority, it's crucial to demonstrate your communication skills during the interview. Practice explaining technical concepts in simple terms, and think of examples where you've successfully resolved user issues while keeping them informed throughout the process.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, like handling a difficult user or managing multiple support requests at once. Think through your approach to these scenarios beforehand, focusing on how you'd prioritise tasks and maintain composure under pressure.
✨Research the Company Culture
Familiarise yourself with the company's values and work environment. Since this role is in a fast-paced setting, be prepared to discuss how you thrive in such environments. Showing that you understand their culture and can fit in will give you an edge over other candidates.