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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Rapidly growing specialty insurer in the heart of London.
- Benefits: Competitive salary, hands-on experience, and exposure to enterprise systems.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: 1-3 years in IT support with strong knowledge of Windows and O365.
- Other info: Great career growth opportunities and collaboration with senior stakeholders.
The predicted salary is between 28800 - 48000 £ per year.
A leading specialty insurer experiencing phenomenal growth across the London Market is seeking an IT Support Engineer to join their high-performing service desk. This is a fast-moving environment where technology sits at the centre of business delivery, and where a driven, technically capable engineer can make a real impact.
The Role
You will work as part of a small, collaborative IT team providing first-class support to users across the London office and wider global business. The pace is quick, the standards high, and the exposure broad, covering both day-to-day service desk activity and project-based improvement work.
Key responsibilities:
- Provide hands-on 1st and 2nd line support to business users across all levels of seniority
- Support Microsoft 365, Windows 10/11, Active Directory, and Exchange Online environments
- Manage incidents, requests, and access control through the ITSM platform
- Assist with joiners/movers/leavers processes, device builds, and mobile device management (MDM/MAM)
- Troubleshoot VPN, Teams, and audio-visual meeting setups
- Maintain clear documentation and consistent communication with end users
Skills & Experience
- 1-3 years' experience in a service desk or IT support role
- Proven ability to deliver support in financial services or corporate environments
- Strong knowledge of Windows 10/11, O365, Active Directory, and Exchange Online
- Exposure to Intune, DNS, DHCP, and Group Policy desirable
- Excellent communication skills and the ability to stay composed under pressure
- Comfortable working full-time on-site in a fast-paced, professional setting
This is an opportunity to join a rapidly expanding specialty insurer with a reputation for excellence and ambition. The successful engineer will gain exposure to enterprise systems, senior stakeholders, and the pace of a genuine London Market success story.
Contact Brushoth@pioneer-search.com for more information and follow the link to apply.
Service Desk Engineer - 1st Line Support employer: Pioneer Search
Contact Detail:
Pioneer Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - 1st Line Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in IT support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, highlight specific instances where you’ve tackled technical issues or improved processes. This will demonstrate your ability to thrive in a fast-paced environment like the one they’re offering.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Service Desk Engineer - 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Desk Engineer. Highlight your experience with Microsoft 365, Windows 10/11, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: Since you'll be providing support to users at all levels, it's crucial to demonstrate your communication skills in your application. Use clear language and structure in your CV and cover letter to show us you can communicate effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your skills. Don’t miss out on this opportunity!
How to prepare for a job interview at Pioneer Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Showcase Your Communication Skills
Since you'll be providing support to users at all levels, it's crucial to demonstrate your communication skills during the interview. Practice explaining technical concepts in simple terms, and think of examples where you've successfully resolved user issues while keeping them informed throughout the process.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about common issues you might encounter in a service desk role, like VPN troubles or audio-visual setup problems, and prepare structured responses that outline your approach to resolving them.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Since this role is in a fast-paced environment, showing that you align with their ambition and commitment to excellence can set you apart. Mention specific aspects of the company that resonate with you during the interview.