At a Glance
- Tasks: Support and enhance critical insurance applications while collaborating with a skilled team.
- Company: Join a respected global insurer in the dynamic London Market.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and strong employee benefits.
- Other info: Immediate interviews available; great opportunities for learning and career growth.
- Why this job: Gain exposure to vital insurance platforms and develop your technical skills.
- Qualifications: Experience in application support and strong SQL skills are essential.
The predicted salary is between 70000 - 80000 € per year.
A global specialty insurer operating within the Lloyd's and London Market insurance sector with a strong reputation. The role sits within the Wholesale IT division supporting business-critical applications used across the insurance lifecycle.
An opportunity for an Application Support Analyst to join a small, highly competent operational support team responsible for the support and stability of core insurance applications, including the Eclipse PAS platform. The role focuses on application support, incident management, SQL/data investigation, vendor coordination, and continuous improvement across a mix of SaaS and business-critical systems.
Key Responsibilities:
- Provide day-to-day support for business-critical insurance applications within the Wholesale division.
- Investigate and resolve incidents, service requests, and application-related issues in a timely manner.
- Write and interrogate SQL queries to analyse issues, validate data, and support troubleshooting activities.
- Work closely with third-party vendors and internal stakeholders during incidents, upgrades, and changes.
- Support release management, operational checks, and ongoing application monitoring activities.
- Maintain clear technical documentation, process notes, and support procedures.
- Contribute to continuous improvement initiatives and identify opportunities to improve operational efficiency and resilience.
- Communicate technical issues clearly to both technical and non-technical stakeholders.
Key Requirements:
- Experience within Application Support, Production Support, Service Operations, or a similar technical support environment.
- Experience supporting business-critical applications within insurance, financial services, or another regulated environment.
- Strong SQL and database interrogation skills.
- Strong communication skills with the ability to work closely with business users and third-party vendors.
- Analytical and proactive mindset with an interest in process improvement and operational ownership.
- Experience supporting PAS, underwriting, or insurance-related platforms would be advantageous.
- Knowledge of Eclipse, London Market systems, or SaaS application environments would be beneficial.
- Familiarity with ITIL processes, incident management, or change management frameworks would be advantageous.
Why Join:
- Opportunity to join a highly regarded global insurer within the London Market.
- Exposure to business-critical insurance platforms and operational processes.
- Join a collaborative and technically capable team with strong opportunities for learning and development.
- Broad role offering exposure across support, operations, vendors, and application ownership.
- Hybrid working environment with strong employee benefits and bonus structure.
We are looking to commence interviews immediately so apply following the link.
Application Support Analyst in London employer: Pioneer Search
Join a highly regarded global specialty insurer in the heart of London, where you will be part of a collaborative and technically proficient team dedicated to supporting critical insurance applications. With a strong focus on employee development, this role offers significant opportunities for growth and exposure to the dynamic London Market, all within a hybrid working environment that promotes work-life balance and comes with an attractive benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your SQL skills! Be ready to discuss how you've used SQL in past roles. Maybe even bring along examples of queries you've written or issues you've resolved to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Application Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with business-critical applications and SQL skills, as these are key for us. We want to see how your background fits into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t shy away from showcasing your technical skills in your application. Mention any experience with Eclipse or similar platforms, and be sure to highlight your SQL prowess. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Pioneer Search
✨Know Your Applications
Before the interview, make sure you have a solid understanding of the core insurance applications mentioned in the job description, especially the Eclipse PAS platform. Familiarise yourself with how these applications function and their importance in the insurance lifecycle, as this will show your genuine interest and readiness for the role.
✨Brush Up on SQL Skills
Since strong SQL skills are crucial for this position, take some time to review your SQL knowledge. Be prepared to discuss how you've used SQL in past roles to troubleshoot issues or validate data. You might even want to practice writing a few queries to demonstrate your proficiency during the interview.
✨Communicate Clearly
This role requires you to communicate technical issues to both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms. During the interview, be ready to provide examples of how you've successfully communicated with different audiences in previous roles.
✨Show Your Analytical Mindset
The company is looking for someone with an analytical and proactive mindset. Prepare to discuss specific instances where you've identified opportunities for process improvement or operational efficiency. Highlight any initiatives you've led or contributed to that resulted in positive changes in your previous roles.
