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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving technical issues and managing support tickets.
- Company: Join a leading insurance client known for its dynamic IT team and career growth opportunities.
- Benefits: Enjoy competitive salary, potential for career development, and a supportive work environment.
- Why this job: This role offers hands-on experience in IT support and a pathway to IT Service Management.
- Qualifications: Proficiency in troubleshooting, familiarity with Windows and Microsoft Office, and strong communication skills required.
- Other info: Relevant IT certifications like CompTIA A+ or ITIL are a plus.
The predicted salary is between 32000 - 40000 £ per year.
Location: London, Onsite
About the Role
Are you a dedicated IT professional with a customer-focused mindset? Our leading insurance client is seeking an IT Support Analyst to join their dynamic IT team. This role offers a fantastic opportunity for career development into IT Service Management. You will provide 1st and 2nd line support to users, resolve technical issues, and manage ticket triage to third-party support teams. Your efforts will ensure a seamless IT service experience and maintain high levels of user satisfaction, paving the way for your growth into IT Service Management.
Key Responsibilities
- Provide 1st - 2nd line Support.
- Log, prioritise, and manage support tickets, ensuring timely resolution and communication.
- Work closely with third-party vendors to ensure coordinated support.
- Maintain accurate records of support requests, resolutions, and follow-up actions.
- Diagnose and resolve technical issues, escalating complex problems as necessary.
- Assess and categorise tickets, directing them to the appropriate third-party support teams.
- Assist users with IT-related queries and provide training on common software and hardware.
Required Qualifications and Skills
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with Windows, Microsoft Office Suite, and common IT tools.
- Exceptional communication skills, with the ability to communicate with technical and non-technical.
- A service orientated mindset with a focus to deliver high-quality.
- Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.
Please get in touch - jenna@pioneer-search.com
IT Support Analyst employer: Pioneer Search
Contact Detail:
Pioneer Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being well-versed in these platforms will not only help you during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Prepare to discuss specific examples of how you've resolved technical problems in the past, as this will showcase your practical experience.
✨Tip Number 3
Highlight your customer service experience. Since this role requires a service-oriented mindset, be ready to share instances where you've gone above and beyond to assist users or improve their experience.
✨Tip Number 4
Research the company and its IT environment. Understanding their specific needs and challenges will allow you to tailor your responses during the interview, showing that you're genuinely interested in contributing to their team.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support roles. Emphasise your troubleshooting skills and familiarity with Windows and Microsoft Office Suite.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused mindset and service-oriented approach. Mention specific examples of how you've resolved technical issues and improved user satisfaction in previous roles.
Highlight Relevant Certifications: If you have any relevant IT certifications like CompTIA A+ or ITIL, make sure to include them prominently in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pioneer Search
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting hardware, software, and network issues. Highlight specific examples where you've successfully resolved technical problems, as this will demonstrate your proficiency and problem-solving abilities.
✨Emphasise Communication Skills
Since the role requires interaction with both technical and non-technical users, practice explaining complex IT concepts in simple terms. This will show that you can effectively communicate and provide support to a diverse range of users.
✨Demonstrate a Customer-Focused Mindset
Prepare to discuss how you prioritise user satisfaction in your work. Share examples of how you've gone above and beyond to assist users, as this aligns with the company's emphasis on delivering high-quality service.
✨Familiarise Yourself with ITIL Principles
Since the role may lead to IT Service Management, having a basic understanding of ITIL principles can be beneficial. Brush up on key concepts and be ready to discuss how they apply to ticket management and service delivery.
