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For Companies At a Glance
- Tasks: Lead a dynamic IT team, ensuring top-notch service and innovative solutions.
- Company: Join a leading London Market Insurer known for its exceptional service.
- Benefits: Enjoy competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Make an impact by bridging service and technical expertise in a fast-paced environment.
- Qualifications: Proven experience in managing 2nd/3rd Line Support Teams and relevant technical expertise required.
- Other info: Immediate applications encouraged; reach out to Jenna at pioneer-search.com.
The predicted salary is between 64000 - 96000 £ per year.
An experienced IT Infrastructure (2nd Line) Support Manager, with a service orientated mindset is required for a leading London Market Insurer, based in the City of London. Are you ready to take ownership of a high-performing IT team and bridge the gap between exceptional service and technical expertise? Within this brand-new role, you will be responsible for a team of talented professionals while driving forward innovative solutions. You'll oversee all IT operations, ensuring the seamless performance of server, Microsoft, Azure Cloud, and networking infrastructure.
The role:
- Lead, motivate, and develop the 2nd Line Support Team to deliver excellent service.
- Act as an escalation point for resolving complex issues and bridging the gap between the Service Desk and Engineering teams.
- Drive service improvements and implement efficient workflows to achieve targets.
- Schedule and conduct quarterly performance reviews.
- Partner with stakeholders to support the delivery of the IT Infrastructure roadmap and identify growth opportunities.
- Foster a service-oriented culture while implementing small changes via the change management process.
Required experience and certifications:
- Proven experience managing 2nd/3rd Line Support Teams across diverse technical areas.
- Expertise in Wintel virtualization, VMWare, Azure Cloud operations, and network security infrastructure (Checkpoint, Cisco Meraki SD-WAN).
- Strong working knowledge of Windows Server and desktop operating systems, with experience in scripting languages like PowerShell.
- Familiarity with ITSM ticketing systems and the ability to ensure SLA compliance.
- Certifications: VMWare, Citrix, Microsoft, ITIL Foundation, or Cisco/Checkpoint Meraki are a big plus.
If you have the relevant experience to fulfil this role please apply for an immediate response.
IT Infrastructure Support Manager employer: Pioneer Search
Contact Detail:
Pioneer Search Recruiting Team
Jenna@pioneer-search.com
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT infrastructure management, especially around Azure Cloud and VMWare. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the field through platforms like LinkedIn. Engaging with others who work in similar roles can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved service delivery in previous roles. Highlighting your hands-on leadership style and problem-solving skills will resonate well with hiring managers looking for a proactive candidate.
✨Tip Number 4
Research the company’s IT infrastructure and any recent projects or initiatives they’ve undertaken. Being able to speak knowledgeably about their operations will show your genuine interest in the role and help you stand out from other candidates.
We think you need these skills to ace IT Infrastructure Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing 2nd/3rd Line Support Teams and your expertise in relevant technologies like Wintel virtualization, Azure Cloud, and network security. Use specific examples to demonstrate your leadership skills and technical knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT infrastructure and your service-oriented mindset. Mention how your previous experiences align with the responsibilities of the role, such as driving service improvements and leading a high-performing team.
Highlight Relevant Certifications: If you have certifications like VMWare, Microsoft, or ITIL Foundation, make sure to include them prominently in your application. These qualifications can set you apart from other candidates and show your commitment to professional development.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Pioneer Search
✨Showcase Your Leadership Skills
As an IT Infrastructure Support Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to fostering a service-oriented culture and driving performance improvements.
✨Highlight Technical Expertise
Make sure to discuss your hands-on experience with Wintel virtualization, Azure Cloud operations, and network security infrastructure. Be ready to explain complex technical concepts in simple terms, as you'll need to bridge the gap between technical teams and service desks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated issues. Think of specific scenarios where you resolved complex problems or improved workflows, and be prepared to discuss the outcomes and lessons learned.
✨Understand the Company’s IT Roadmap
Research the company’s current IT initiatives and future goals. Being knowledgeable about their IT Infrastructure roadmap will show your genuine interest in the role and help you articulate how you can contribute to their objectives.
