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- Tasks: Support and integrate Guidewire applications while managing technical issues and liaising with vendors.
- Company: Join a successful Lloyd's insurer in the heart of London, building a new support team.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of an innovative team, enhancing insurance processes and making a real impact.
- Qualifications: Experience with Guidewire ClaimCenter and SQL databases is essential; strong communication skills are a must.
- Other info: This role offers a chance to grow within a dynamic environment and contribute to exciting projects.
The predicted salary is between 52000 - 78000 £ per year.
A Guidewire Application Support Analyst with experience supporting Guidewire Applications is required for a specialty insurer in the Lloyd's market building out an entirely new team to support the Claims team and the integration of Guidewire into the wider estate of applications.
The organisation is a highly successful Lloyd's insurer based in the City of London. You will have prior experience working in supporting insurance-based applications for Guidewire, ideally you will have experience in ClaimCenter. You should also come from a technical background where you are able to interrogate databases and SQL queries as well as managing and escalating tickets in a timely manner. As this role will require interaction with third parties, you should have strong written and spoken communication skills being able to relay IT related issues to non-technical people. You should have knowledge of SQL databases and be enthusiastic about growing within the business and the team with suggestions on how to improve and optimize processes.
Responsibilities:
- Responsible for the support & integration of Guidewire application to business estates
- Identify opportunities and propose integration solutions including batch processing and message queues
- Manage and provide technical support for Guidewire applications in production
- Liaise & interact with 3rd party vendors
- Engage with technical teams and business analysts to achieve and support successful integration
Requirements:
- London Markets or Specialty Insurance experience is required
- Extensive experience with Guidewire ClaimCenter
- Deep understanding of ITIL Service Management
- Experience using Microsoft SQL
Guidewire Application Support Analyst employer: Pioneer Search
Contact Detail:
Pioneer Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guidewire Application Support Analyst
✨Tip Number 1
Familiarise yourself with Guidewire applications, especially ClaimCenter. Understanding the nuances of these systems will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL skills. Since the role requires managing databases and running queries, being able to showcase your technical proficiency in SQL during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with ITIL Service Management. Being able to articulate how you've applied ITIL principles in previous roles will show that you understand the importance of structured support processes.
✨Tip Number 4
Practice your communication skills, especially when explaining technical issues to non-technical stakeholders. This is crucial for the role, so consider role-playing scenarios with a friend or colleague to refine your approach.
We think you need these skills to ace Guidewire Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Guidewire applications, particularly ClaimCenter. Include specific examples of how you've supported insurance-based applications and any relevant technical skills, such as SQL.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and ability to relay technical issues to non-technical stakeholders. Mention your enthusiasm for the role and how you can contribute to the integration of Guidewire into the business.
Showcase Technical Skills: Clearly outline your technical background in your application. Detail your experience with SQL databases and any relevant ITIL Service Management knowledge, as these are crucial for the role.
Highlight Problem-Solving Abilities: Provide examples of how you've identified opportunities for improvement in previous roles. Discuss any suggestions you've made that have optimised processes, as this aligns with the responsibilities of the position.
How to prepare for a job interview at Pioneer Search
✨Showcase Your Guidewire Experience
Make sure to highlight your previous experience with Guidewire applications, especially ClaimCenter. Be prepared to discuss specific challenges you faced and how you resolved them, as this will demonstrate your expertise and problem-solving skills.
✨Demonstrate Technical Proficiency
Since the role requires a strong technical background, be ready to talk about your experience with SQL databases. You might be asked to explain how you would interrogate databases or manage SQL queries, so brush up on these skills before the interview.
✨Communicate Clearly
Given that you'll need to relay IT-related issues to non-technical stakeholders, practice explaining complex concepts in simple terms. This will show your ability to communicate effectively and ensure everyone is on the same page.
✨Be Solution-Oriented
Prepare to discuss how you've identified opportunities for improvement in past roles. Think of examples where you proposed integration solutions or optimised processes, as this will reflect your proactive approach and enthusiasm for growth within the team.
