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- Tasks: Support and manage 50 applications in a dynamic insurance environment.
- Company: Join a speciality insurer undergoing a major technical transformation.
- Benefits: Competitive salary, hybrid working, and opportunities for career progression.
- Why this job: Be part of a new support team and gain valuable management experience.
- Qualifications: Experience in application support, SQL, and strong interpersonal skills required.
- Other info: Diverse team with a focus on innovation and collaboration.
The predicted salary is between 60000 - 70000 £ per year.
A Senior Application Support Analyst with experience supporting across the Microsoft stack is required for a brand new support team for a speciality insurer in London. You will be joining the Application Support Manager and will be the number 2 in the team with some exposure to mentorship and management covering 50 applications specific to insurance. You will be taking ownership over 50 applications and will need to be able to work across a broad technical stack. The business is planning to migrate from legacy applications to a modern technical environment, so you will join at the beginning of a generational transformation within the business.
Roles & Responsibilities:
- You will be working on an insurance specific application support team working on bespoke applications written in modern technology such as C#.Net and on Azure, including some legacy applications in VB.Net.
- You will also be experienced writing SQL and working with Data in SQL Server as well as DB2.
- Experience in MS SQL SSIS is essential for this role as you will be covering a backlog of SSIS requests.
- You will have excellent communication and people skills to work closely with internal stakeholders and third party vendors.
- No prior knowledge in the insurance sector is required; however, you should have experience working within financial services or another regulated industry with a customer centric approach.
Skills Outline:
- Experience in 2nd and 3rd line support with strong customer centric incident management.
- MS SQL experience for SSIS and SSRS.
- Experience working in a Windows environment, C#.Net and some legacy applications in VB.Net.
- Knowledgeable in SQL, PL/SQL and relational databases, SQL Server or DB2.
- Some support within a cloud environment; they use Azure, however other cloud support would be acceptable.
- Experience working with 3rd party suppliers and vendors.
- Strong interpersonal skills.
What’s in it for you:
- Working in an industry going through a major technical transformation.
- Ability to gain management experience working as the number 2 within a new application support team.
- Broad exposure to supporting 50 applications.
- Hybrid working (2-3 days in the office per week).
- Diverse and social team with significant chance for career progression.
Apply now using the link or reach out to myself, Alex.
Senior Application Support in City of London employer: Pioneer Search
Contact Detail:
Pioneer Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in application support or insurance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your experience with C#.Net, SQL, and Azure. When you get the chance to chat with potential employers, let them see what you can do!
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or using online resources. Focus on common questions related to application support and customer-centric scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Senior Application Support in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with Microsoft stack, SQL, and any relevant application support roles to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Application Support Analyst role. Share specific examples of your past experiences that align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since this role involves working closely with stakeholders and vendors, make sure to demonstrate your excellent communication skills in your application. We want to see how you can effectively convey technical information to non-technical audiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board for this exciting opportunity!
How to prepare for a job interview at Pioneer Search
✨Know Your Tech Stack
Make sure you brush up on your knowledge of the Microsoft stack, especially C#.Net and SQL. Be ready to discuss your experience with SSIS and how you've tackled similar technical challenges in the past.
✨Showcase Your Support Experience
Prepare examples from your previous roles where you provided 2nd and 3rd line support. Highlight your customer-centric approach and how you managed incidents effectively, especially in a regulated environment.
✨Communicate Clearly
Since you'll be working closely with internal stakeholders and third-party vendors, practice articulating your thoughts clearly. Think about how you can explain complex technical issues in simple terms to non-technical people.
✨Embrace the Transformation
Express your enthusiasm for being part of a major technical transformation. Share any relevant experiences you've had with migrating legacy systems to modern environments, and how you can contribute to this exciting change.
