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- Tasks: Lead a team to support and optimise critical insurance applications.
- Company: Leading Specialist Insurer in London with a hybrid work model.
- Benefits: Competitive daily rate, hands-on management role, and exciting project initiatives.
- Why this job: Make a real impact on system resilience and team development in a dynamic environment.
- Qualifications: Experience in application support, strong SQL skills, and proven leadership in insurance.
- Other info: Opportunity for professional growth and influence in ongoing programme initiatives.
The predicted salary is between 54000 - 90000 £ per year.
A leading Specialist Insurer is seeking an Application Support Manager to lead and develop a small team responsible for the ongoing support, stability, and optimisation of their Policy Administration System (PAS) and wider business-critical applications. This is a hands-on management role, ideal for someone who combines strong technical expertise, particularly in SQL with proven leadership experience.
You will oversee a team of three application support analysts, ensuring operational excellence while remaining an escalation point for complex incidents and system issues. The business is in the midst of several programme initiatives, making this an exciting opportunity to influence improvements and enhance the resilience of key systems.
Responsibilities:- Manage and mentor a team of Application Support Analysts, ensuring high-quality service delivery and effective issue resolution.
- Oversee day-to-day support and maintenance of the Policy Administration System (PAS) and associated insurance applications.
- Act as an escalation point for complex technical issues, providing hands-on problem-solving where required.
- Collaborate with IT, Change, and Underwriting teams to maintain data integrity, optimise performance, and support system enhancements.
- Identify and implement process improvements, documentation standards, and automation opportunities to improve efficiency.
- Proven experience in an Application Support or Support Management role within the Insurance sector.
- Strong technical skills in SQL Server, including complex query writing, troubleshooting, and performance tuning.
- Demonstrated experience supporting Policy Administration Systems or similar core insurance platforms.
- Strong problem-solving, stakeholder engagement, and communication skills.
- Experience leading small technical teams and providing hands-on escalation support in a fast-paced environment.
Application Support Manager employer: Pioneer Search
Contact Detail:
Pioneer Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector and let them know you're on the hunt for an Application Support Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with SQL! Brush up on your technical skills, especially in SQL Server. Being able to demonstrate your expertise in complex query writing during interviews will set you apart from the competition.
✨Tip Number 3
Show off your leadership chops! Prepare examples of how you've successfully managed teams and resolved complex issues in the past. Highlighting your experience in mentoring application support analysts will resonate well with potential employers.
✨Tip Number 4
Apply through our website! We’ve got some fantastic roles waiting for you, and applying directly can give you a better chance of landing that interview. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Application Support Manager. Highlight your experience with SQL and any leadership roles you've had, as we want to see how you can lead our team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing application support teams and solving complex issues.
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise, especially in SQL Server. We’re looking for someone who can dive into problem-solving, so give us examples of how you've tackled challenges in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Pioneer Search
✨Know Your SQL Inside Out
Since the role requires strong technical skills in SQL, make sure you brush up on your SQL Server knowledge. Be prepared to discuss complex queries you've written and any troubleshooting you've done. Practising some common performance tuning scenarios can also give you an edge.
✨Showcase Your Leadership Skills
As you'll be managing a small team, it's crucial to demonstrate your leadership experience. Think of specific examples where you've mentored team members or resolved conflicts. Highlight how you ensure high-quality service delivery and how you handle escalations.
✨Understand the Business Context
Familiarise yourself with the insurance sector and the specific challenges faced by specialist insurers. Being able to discuss how you can influence improvements and enhance system resilience will show that you're not just technically savvy but also understand the bigger picture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Prepare for scenarios related to application support and system issues. Think about how you would approach a complex incident and what steps you would take to resolve it effectively.