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- Tasks: Take ownership of support issues and improve infrastructure tools in a dynamic trading environment.
- Company: Global commodities trading business with a close-knit team in London.
- Benefits: Competitive salary, professional development, and exposure to cutting-edge technologies.
- Why this job: Gain hands-on experience and clear progression into advanced IT roles.
- Qualifications: 1-3 years in mixed support/infrastructure roles with strong technical skills.
- Other info: Join a stable company with low turnover and global reach.
The predicted salary is between 36000 - 54000 £ per year.
Overview
Infrastructure Support Engineer – Commodities Trading – London – £45,000. A global commodities trading business in the City is seeking a hands-on Infrastructure Support Engineer to join their London office, supporting a close-knit user base of around 100 employees. This is not a typical helpdesk role. You will be embedded in a lean technical team and expected to take full ownership of support issues across desktops, mobile devices, account management, and infrastructure tools such as Intune, Exchange, VMware, and Zscaler. You will also work closely with third parties and global teams to drive improvements across the estate.
Location
Location: Moorgate (4 days per week in-office)
Salary: £45,000 + benefits
What you\’ll be doing
- Own and resolve 1st to 3rd line support tickets across a Microsoft-based estate
- Administer Active Directory, Exchange, Intune, and Mimecast
- Manage hardware lifecycle: laptops, desktops, mobile devices, desk phones
- Maintain and monitor systems using tools like LogicMonitor and VMware
- Onboard and offboard users, manage access via Okta and Zscaler
- Liaise with global teams and vendors to manage escalations, changes and projects
- Contribute to system improvements, patching, compliance and documentation
You must have
- Experience in a mixed support/infrastructure role (1-3 years)
- Confidence working with:
- Windows 10/11
- Active Directory and Exchange (on-prem)
- Endpoint management tools (Intune, SCCM or similar)
- Ticketing systems (Jira or similar)
- A hands-on, proactive approach: this is a lean team where you\’ll be expected to resolve issues independently
- Clear, professional communication skills, including with front-office users
This role is not for you if
- You\’ve only worked in a call-logging helpdesk environment with limited technical exposure
- You rely heavily on escalation for troubleshooting: this role needs technical ownership
- You are seeking remote or hybrid flexibility beyond one day a week
Why apply
- Broad exposure across desktop, mobile, infrastructure, and project work
- Learn from experienced infrastructure engineers and gain access to tools like Zscaler, Okta, Cisco, VMware and more
- Clear progression into infrastructure, systems, or cloud roles
- Join a stable, well-funded trading business with global reach and low turnover
Interview slots available from the week commencing 22nd September. Apply now for immediate consideration.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Information Services
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1st/2nd Line Support Engineer employer: Pioneer Search
Contact Detail:
Pioneer Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support Engineer
✨Tip Number 1
Get to know the company before your interview. Research their culture, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves hands-on support, brush up on your knowledge of Windows, Active Directory, and the tools mentioned in the job description. Being able to demonstrate your expertise can really set you apart.
✨Tip Number 3
Prepare for scenario-based questions. Think about past experiences where you've resolved issues independently or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace 1st/2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with tools like Active Directory, Intune, and VMware, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've taken ownership of support issues in the past and how you can contribute to our lean team.
Show Off Your Communication Skills: Since you'll be liaising with front-office users and global teams, it's crucial to demonstrate your clear and professional communication style. Make sure your application reflects this!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the interview process!
How to prepare for a job interview at Pioneer Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Exchange. Be ready to discuss your hands-on experience with endpoint management tools like Intune and how you've tackled support tickets in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've taken ownership of technical issues. Think about specific instances where you resolved a complex problem independently, as this role requires a proactive approach to troubleshooting.
✨Communicate Clearly and Professionally
Since you'll be liaising with front-office users and global teams, practice articulating your thoughts clearly. Use straightforward language when explaining technical concepts, and be ready to demonstrate your communication skills during the interview.
✨Research the Company Culture
Get familiar with the commodities trading business and its values. Understanding their work environment will help you tailor your responses and show that you're genuinely interested in being part of their close-knit team.