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For Companies At a Glance
- Tasks: Lead and support core insurance applications, ensuring stability and performance.
- Company: Dynamic London Market insurance organisation with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be at the forefront of technology in insurance, making a real impact.
- Qualifications: Experience with Eclipse (Sequel) and strong SQL skills required.
- Other info: Join a collaborative team dedicated to improving service quality.
The predicted salary is between 63000 - 78000 £ per year.
A London Market insurance organisation is seeking an Applications Service Manager with strong Eclipse (Sequel) experience to take ownership of the stability, performance, and vendor-led support of its core insurance platforms. This role sits at the intersection of hands-on application understanding and service oversight. It will suit someone who is comfortable operating at system level within Eclipse, understanding how the platform behaves, where issues arise, and how to challenge vendors effectively, while also coordinating support and delivery across multiple third parties.
The Opportunity
You will be responsible for the day-to-day operational health of business-critical underwriting and claims applications, with Eclipse (Sequel) at the centre of the estate. The role combines technical application ownership with vendor and service management, requiring confidence in incident investigation, release coordination, and system stability rather than purely process-driven ITSM. You will work closely with internal stakeholders, delivery leads, and offshore vendors to ensure incidents are resolved accurately, releases are controlled, and environments remain stable and secure.
Key Responsibilities
- Own operational support for Eclipse (Sequel) insurance applications across underwriting and claims.
- Act as the technical escalation point for complex incidents, investigating issues at application, database, and integration level before engaging vendors.
- Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis.
- Coordinate incident, problem, and change activities across internal teams and third-party suppliers, ensuring accountability through to resolution.
- Oversee application releases and fixes, working with vendors and delivery teams via Azure DevOps or similar tooling.
- Validate vendor outputs, challenge root cause analysis where required, and ensure corrective actions are completed.
- Maintain service readiness for audits, DR testing, and regulatory requirements.
- Apply ITIL-aligned practices pragmatically to ensure service stability rather than process overhead.
What We're Looking For
- Proven experience supporting Eclipse (Sequel) within a London Market, specialty insurance, or reinsurance environment.
- Strong understanding of policy and claims systems and how they operate at system level.
- Practical experience using SQL to support application troubleshooting and data validation.
- Experience working with offshore or third-party vendors in an application support or service ownership capacity.
- Familiarity with release management, incident management, and service tooling such as ServiceNow and Azure DevOps.
- Confidence engaging in technical discussions with developers, vendors, and infrastructure teams, without needing to be a hands-on developer.
What Will Set You Apart
- Deep familiarity with Eclipse configuration, data structures, batch processes, or integrations.
- Experience supporting business-critical insurance platforms where system stability is paramount.
- A track record of improving service quality by combining technical understanding with effective vendor management.
- Ability to balance reactive incident ownership with proactive service and stability improvements.
Why Join
This is an opportunity to lead core insurance systems within a modern, product-aligned technology environment. You'll play a central role in keeping critical platforms running smoothly while working closely with delivery teams and vendors to continuously improve how applications support the business. We are still considering candidates prior to the new year so apply now following the link.
Insurance Application Lead in London employer: Pioneer Search Ltd
Contact Detail:
Pioneer Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Application Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work with Eclipse systems. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with SQL or vendor management, make sure to highlight that in conversations. Prepare some examples of how you've tackled complex incidents or improved service quality. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, even if they’re not advertising roles. Express your interest in their applications and how your skills can help them maintain stability and performance.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Insurance Application Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Applications Lead. Highlight your experience with Eclipse and any relevant insurance systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience with vendor management and incident resolution, as these are key for us.
Show Off Your Technical Skills: Don’t shy away from showcasing your technical know-how, especially with SQL and Eclipse. We love candidates who can demonstrate their understanding of application stability and performance, so let that shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t wait too long – we’re keen to meet you!
How to prepare for a job interview at Pioneer Search Ltd
✨Know Your Eclipse Inside Out
Make sure you brush up on your Eclipse (Sequel) knowledge before the interview. Understand how the platform operates, common issues that arise, and be ready to discuss your hands-on experience with it. This will show that you're not just familiar with the system but can also engage in technical discussions confidently.
✨SQL Skills Are Key
Since SQL is a big part of this role, practice your SQL skills ahead of time. Be prepared to talk about how you've used SQL for troubleshooting and data validation in past roles. You might even want to run through some sample queries to refresh your memory!
✨Vendor Management Experience Matters
Think about your experiences working with third-party vendors. Be ready to share specific examples of how you've managed vendor relationships, resolved incidents, or improved service quality. This will demonstrate your ability to coordinate effectively across teams and ensure accountability.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've tackled complex incidents in the past. Highlight your approach to incident investigation and how you’ve ensured system stability. This will illustrate your proactive mindset and ability to balance reactive and proactive service improvements.
