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- Tasks: Lead and support core insurance applications, ensuring stability and performance.
- Company: Dynamic insurance firm in London with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Take ownership of key systems and collaborate with tech and business teams.
- Qualifications: Experience in insurance applications and familiarity with tools like ServiceNow.
- Other info: Join a vibrant team with a focus on innovation and problem-solving.
The predicted salary is between 75000 - 75000 £ per year.
We are hiring an Applications Service Lead to take ownership of core underwriting and claims systems within a London Market environment. This role sits between the business, vendors and engineering teams, focused on keeping applications stable, resolving incidents effectively and improving service performance.
Key focus areas:
- BAU support across insurance platforms (PAS, claims, document systems)
- Major incident coordination and issue resolution
- Working with vendors and internal teams to investigate and fix problems
- Managing releases, defects and change via Azure DevOps
- Ensuring applications are performing as expected in a live environment
We are looking for someone who:
- Has experience supporting or owning insurance applications
- Is comfortable working with vendors and offshore teams
- Can understand issues at application level (data, integrations, system behaviour)
- Has worked with tools like ServiceNow and Azure DevOps
- London Market experience is preferred. Exposure to platforms such as Eclipse, Sequel or Guidewire is beneficial but not essential.
If you want to own key systems and work close to both technology and the business, get in touch.
Applications Service Lead - Insurance employer: Pioneer Search Ltd
Contact Detail:
Pioneer Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Service Lead - Insurance
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance tech space, especially those who work with applications similar to what you're interested in. LinkedIn is your best mate here – connect, engage, and don’t be shy to ask for a chat!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of core underwriting and claims systems. Be ready to discuss how you've tackled incidents or improved service performance in past roles. We want to see that you can bring real value to the table!
✨Tip Number 3
Showcase your experience with tools like ServiceNow and Azure DevOps. If you've managed releases or coordinated major incidents, make sure to highlight those achievements. We love seeing candidates who can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for passionate individuals who want to make a difference in the insurance tech world.
We think you need these skills to ace Applications Service Lead - Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with insurance applications and any relevant tools like ServiceNow or Azure DevOps. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Applications Service Lead role. Share specific examples of how you've resolved incidents or improved service performance in past roles.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've tackled major incidents or worked with vendors to resolve issues. We love seeing candidates who can think on their feet and keep applications running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Pioneer Search Ltd
✨Know Your Applications Inside Out
Make sure you have a solid understanding of the core underwriting and claims systems mentioned in the job description. Familiarise yourself with how these applications function, especially in a London Market environment. This will help you demonstrate your expertise and show that you're ready to take ownership.
✨Brush Up on Incident Management
Since the role involves major incident coordination and issue resolution, be prepared to discuss your experience in managing incidents. Think of specific examples where you've successfully resolved issues or improved service performance, and be ready to explain your thought process during those situations.
✨Familiarity with Tools is Key
Get comfortable with tools like ServiceNow and Azure DevOps before your interview. If you can, try to showcase any relevant experience you have with these platforms. Being able to speak confidently about how you've used these tools in past roles will set you apart from other candidates.
✨Engage with the Business Side
This role sits between business and technology, so be prepared to discuss how you've worked with vendors and internal teams in the past. Highlight your ability to communicate effectively across different groups and how you've contributed to improving application performance in a live environment.