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For Companies At a Glance
- Tasks: Manage patient complaints and ensure compliance with NHS standards.
- Company: Join a dedicated GP surgery in Kings Lynn.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in patient care and governance.
- Qualifications: NHS experience and strong communication skills required.
- Other info: Opportunity for professional growth in a caring team.
The predicted salary is between 34000 - 51000 £ per year.
Location: Kings Lynn
Hours: Full-time (flexible hours considered)
Pay: £20 per hour via umbrella company or £17 per hour PAYE
About the Role
We are seeking a dedicated and experienced Compliance and Complaints Manager to join our GP surgery in Kings Lynn. This is a key role responsible for ensuring that our practice maintains high standards of compliance and effectively manages patient complaints. We have a full-time position available, but flexible working hours can be considered.
Role Overview
- Managing and investigating patient complaints in line with NHS procedures.
- Ensuring the practice meets regulatory and compliance requirements, including a basic understanding of CQC standards.
- Advising the practice team on compliance matters and best practices.
- Maintaining accurate records of complaints and compliance issues and preparing reports for management.
- Supporting continuous improvement in patient care and practice governance.
Requirements
- Experience working within an NHS setting.
- Proven experience in handling complaints within primary care.
- Basic knowledge of CQC requirements.
- Strong organizational, communication, and problem-solving skills.
- Ability to work independently and as part of a team.
If you are committed to patient care and governance, and have the relevant NHS experience, we would love to hear from you.
Compliance and Complaints Manager in King's Lynn employer: Pioneer Medical Recruitment
Contact Detail:
Pioneer Medical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance and Complaints Manager in King's Lynn
✨Tip Number 1
Network like a pro! Reach out to your contacts in the NHS or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on CQC standards and NHS procedures. We want you to be ready to impress with your knowledge and show how you can handle complaints effectively.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We make it easy for you to showcase your skills and experience directly to the hiring team!
We think you need these skills to ace Compliance and Complaints Manager in King's Lynn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints and compliance within the NHS. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient care and governance. We love hearing personal stories that connect your experience to the role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively managed complaints or improved compliance in previous roles. We’re looking for those real-life scenarios that demonstrate your ability to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pioneer Medical Recruitment
✨Know Your Compliance Basics
Make sure you brush up on your knowledge of CQC standards and NHS procedures. Being able to discuss these confidently will show that you understand the compliance landscape and can effectively manage complaints.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints or improved compliance in your previous roles. Sharing these examples will demonstrate your experience and problem-solving skills, which are crucial for this position.
✨Showcase Your Communication Skills
As a Compliance and Complaints Manager, you'll need to communicate effectively with both patients and the practice team. Practice articulating your thoughts clearly and concisely, as this will be key during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the practice's current compliance challenges or their approach to patient care. This not only shows your interest in the role but also gives you a chance to assess if the practice aligns with your values.