Head of Housing in Birmingham

Join Our Team and Make a Difference!

Are you an inspirational leader with a passion for housing and community? Do you thrive in a fast-paced environment, driving excellence in service delivery and tenant engagement? If you're looking for a rewarding opportunity to shape the future of community housing while working in an outstanding organisation that values collaboration, innovation, and customer focus this is the role for you!

As Head of Housing, you will lead with vision and purpose, ensuring the effective management of our full range of housing services while prioritising customer satisfaction. You will work closely with internal teams, stakeholders, and community partners to create sustainable housing solutions that positively impact lives.

Key responsibilities include:

• Lead, inspire, and develop a high-performing team, fostering a culture of excellence, collaboration, and outstanding customer service.
• Engage with key stakeholders and collaborate to achieve results.
• Monitor housing trends and policy changes to continuously enhance services and create new opportunities.
• Oversee budget management to ensure financial sustainability and efficiency.
• Support customer led engagement that strengthens community relationships.
• Provide clear performance metrics and reports, developing strategies to improve results.

This role is offered on a Fixed Term Contract basis for 9 Months however there is scope for the role to be made permanent.

To succeed in this role, you'll need:

• A driven, customer-focused mindset with a track record of delivering exceptional housing services.
• Proven leadership skills with the ability to inspire and motivate teams to achieve great results.
• Strong knowledge of housing law, policies and regulation.
• Excellent problem-solving, negotiation, and communication skills.

In return we offer a fantastic benefits package which includes:

• 29 days basic annual leave (full time) + Bank Holidays.
• Optional Defined Benefit, Salary Sacrifice Pension Scheme.
• A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.
• A commitment to work life balance through our Agile/flexible working principles.
• Family Friendly policy with enhanced benefits.
• Learning and Development opportunities.
• Internal coaching and mentoring opportunities.
• Staff social events.

We also offer mentoring and coaching, wellbeing champion new starter Buddy as part of your probation and opportunities to shadow other departments.

The Pioneer Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and engage a culture within our organisation where people can thrive and be themselves. We also make sure employees are valued for their strengths and experiences. Everyone who either applies to or works for the organisation is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.