At a Glance
- Tasks: Be the friendly face of our team, helping customers with their queries and providing top-notch support.
- Company: Join a dynamic team in Castle Vale, Birmingham, dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Flexible, supportive environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference by helping people and solving problems every day.
- Qualifications: Passion for customer service and experience in office or customer-facing roles.
The predicted salary is between 27218 - 27218 £ per year.
Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries. As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people-focused role where no two days are the same.
About the role
- Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity
- Provide a professional front-of-house reception service, ensuring customers feel welcome and supported
- Handle customer enquiries via face-to-face contact, telephone and written communication
- Work closely with colleagues across different service areas to deliver joined-up, efficient support
- Undertake administrative tasks and outbound survey work to support continuous service improvements
About you
- Have a genuine passion for delivering excellent customer service
- Be confident communicating with customers in person, over the phone and in writing
- Have experience in office administration or customer-facing roles
- Be flexible and adaptive to meet business needs
- Enjoy working as part of a team and supporting colleagues across different service areas
- Be eager to learn, proactive, and keen to develop new skills
If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we'd love to hear from you.
Customer 1st Advisor employer: pioneer group
As a Customer 1st Advisor at our Castle Vale office in Birmingham, you will join a dynamic team dedicated to providing exceptional customer service in a supportive and collaborative environment. We prioritise employee growth through ongoing training and development opportunities, ensuring that you can enhance your skills while making a meaningful impact on our customers' experiences. With a focus on teamwork and a commitment to excellence, we offer a workplace where your contributions are valued and recognised.
