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- Tasks: Manage anti-social behaviour cases and build community relationships.
- Company: Join Pioneer Group, a leader in housing management with a strong community focus.
- Benefits: Enjoy 29 days leave, flexible working, and health perks like gym discounts.
- Why this job: Make a real impact in the community while developing your skills in a supportive team.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Be part of a new team dedicated to improving community safety.
The predicted salary is between 30000 - 40000 £ per year.
The Community Safety Manager will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management. You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation.
The Community Safety Manager is a professional role and we are looking for someone willing to commit to the position and the ever-changing landscape of housing management. We are building a new, strong team and we want you to be part of this.
As a Community Safety Manager, you will:
- Proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job.
- Manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB.
- Work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams.
- Work with other teams and stakeholders to really help customers be involved in our service delivery.
- Manage ASB cases, supporting victims and seeking enforcement remedies where appropriate.
- Negotiate and mediate low level neighbour disputes.
The successful Community Safety Manager will have:
- Experience in a Housing Management environment within Social Housing or similar transferable skills.
- Experience of working with customers from diverse backgrounds tackling complex issues related to housing.
- Ability to communicate effectively and adapt style to meet the needs of the recipient.
- Ability to meet deadlines and to monitor & manage performance.
- A commitment to building a strong, high performing team.
- Ability to handle challenging situations and think on your feet.
- Ability to represent the organization in all settings and act as an ambassador.
- Experience of managing cases of anti-social behaviour through to court.
- Good knowledge of legislation surrounding tenancy management and ASB.
In return we offer a fantastic benefits package which includes:
- 29 days basic annual leave (full time) + Bank Holidays.
- Auto Enrolment Defined Contribution Defined Benefit Scheme.
- Optional Salary Sacrifice Scheme.
- A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.
- A commitment to work life balance through our Agile/flexible working principles.
- Family Friendly policy with enhanced benefits.
- Learning and Development opportunities.
- Internal coaching and mentoring opportunities.
- Staff social events.
We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won’t be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you’re good at - Community engagements and housing management.
Community Safety Manager in Birmingham employer: pioneer group
Contact Detail:
pioneer group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Safety Manager in Birmingham
✨Tip Number 1
Familiarise yourself with the local community in Birmingham, especially Castle Vale. Understanding the unique challenges and dynamics of the area will help you connect with residents and stakeholders more effectively.
✨Tip Number 2
Network with professionals in housing management and community safety. Attend local events or join relevant online forums to build relationships that could provide insights and support in your role.
✨Tip Number 3
Stay updated on the latest legislation regarding anti-social behaviour and tenancy management. This knowledge will not only enhance your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 4
Prepare to discuss specific examples from your past experience where you've successfully managed complex cases or resolved disputes. Highlighting your problem-solving skills will show that you're ready for the challenges of this position.
We think you need these skills to ace Community Safety Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and anti-social behaviour. Use specific examples that demonstrate your ability to handle complex issues and work with diverse customers.
Craft a Strong Cover Letter: In your cover letter, express your passion for community safety and your commitment to building strong relationships within the community. Mention your understanding of legislation surrounding tenancy management and ASB, and how you can contribute to the team.
Showcase Your Skills: Emphasise your communication skills and ability to adapt your style to meet the needs of different stakeholders. Provide examples of how you've successfully managed cases or mediated disputes in the past.
Highlight Teamwork Experience: Since the role involves working closely with internal teams and external partners, include examples of successful collaborations in your application. This will show your ability to be a part of a high-performing team.
How to prepare for a job interview at pioneer group
✨Know Your Legislation
Familiarise yourself with housing and anti-social behaviour legislation. Being able to discuss relevant laws and how they apply to your role will demonstrate your expertise and preparedness for the position.
✨Showcase Your Mediation Skills
Prepare examples of how you've successfully mediated disputes in the past. Highlighting your ability to handle challenging situations and resolve conflicts will be crucial for this role.
✨Emphasise Team Collaboration
Discuss your experience working with diverse teams and stakeholders. The Community Safety Manager role requires strong relationships with internal and external partners, so showcasing your collaborative skills is key.
✨Demonstrate Customer-Centric Approach
Be ready to talk about how you prioritise customer needs and involve them in service delivery. This role is all about understanding and addressing the vulnerabilities of customers, so showing your commitment to a person-centred approach will set you apart.
