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- Tasks: Be the friendly face of our Housing Association, helping customers and resolving their queries.
- Company: A small, community-focused Housing Association in Birmingham.
- Benefits: Enjoy annual leave, health cash plans, and personal development opportunities.
- Why this job: Make a difference in people's lives while gaining valuable experience in customer service.
- Qualifications: Passion for customer service and some office administration experience.
- Other info: Part-time role with flexible hours and a supportive team environment.
The predicted salary is between 10 - 13 £ per hour.
A small Housing Association in Birmingham is looking for a Customer 1st Advisor to be the first line of communication for customer inquiries. The role involves dealing with the public, resolving queries, and providing administrative support.
Ideal candidates will have a passion for customer service and experience in office administration. This part-time position offers valuable benefits including annual leave, health cash plans, and opportunities for personal development.
Customer First Advisor: Front Desk & Admin (Part-Time) in Birmingham employer: pioneer group
Contact Detail:
pioneer group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer First Advisor: Front Desk & Admin (Part-Time) in Birmingham
✨Tip Number 1
Make sure you know the company inside out! Research the Housing Association and understand their values, mission, and the community they serve. This will help you tailor your approach and show them you're genuinely interested in being a Customer 1st Advisor.
✨Tip Number 2
Practice your communication skills! As the first line of contact for customer inquiries, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Show off your passion for customer service! During interviews or networking, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re not just looking for any job, but that you truly care about helping people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly. Good luck!
We think you need these skills to ace Customer First Advisor: Front Desk & Admin (Part-Time) in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing candidates who genuinely care about making a difference!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in office administration. We want to see how your skills align with the role of a Customer 1st Advisor. Don’t just send a generic application; show us why you’re the perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as this is key in a front desk role. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at pioneer group
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share examples of how you've handled inquiries or resolved issues in the past. Think about specific situations where you went above and beyond for a customer, as this will show your passion for the role.
✨Familiarise Yourself with the Organisation
Do a bit of research on the Housing Association and its values. Understanding their mission and the community they serve will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'What administrative tasks are you comfortable with?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Show Enthusiasm and Positivity
During the interview, let your enthusiasm for customer service shine through. A positive attitude can make a huge difference, so smile, maintain eye contact, and engage with the interviewer. They want to see that you’re excited about the opportunity!
