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- Tasks: Be the first point of contact for customer queries and provide excellent service.
- Company: Join a community-focused housing association making a real difference.
- Benefits: Enjoy 29 days leave, health perks, and flexible working options.
- Why this job: Make a positive impact on lives while developing your skills in a supportive team.
- Qualifications: Passion for customer service and experience in office administration.
- Other info: Diverse workplace with mentoring opportunities and social events.
The predicted salary is between 10 - 12 £ per hour.
Birmingham, Castle Vale
Up to £10,661 for 15 hpw Part Time (15 hours per week) 12 month Fixed Term Contract until 19/03/2027
Closing Date: 5th February 2026
Our Customer 1st team are our customers' first point of call for all of their enquiries. The team manage all inbound calls and provide a reception service at our offices in Castle Vale. They also undertake a wide range of administrative duties and outbound survey work. In this role, you are responsible for delivering 'first point of contact' resolutions to a wide range of customer queries. You will work across service areas providing front of house reception and back office support. You will be part of a flexible and customer-focused team, working to provide great homes and excellent services.
Our Successful Customer 1st Advisor Will Have:
- A passion for customer service excellence
- Ability to deal with customers through face-to-face contact, telephone and written communication
- Experience of Office Administration
- Ability to work flexibly to meet demands of the service
- Ability to work as part of a team
- Openness to change
- Willingness to learn and be proactive
- Experience of working in a housing environment would be an advantage
The Pioneer Group is a small Housing Association that puts our Community at the heart of everything we do and this role provides an opportunity to make a positive impact on the day-to-day lives of our colleagues and tenants.
Benefits:
- 29 days basic annual leave (full time) + Bank Holidays
- Pension schemes
- A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy
- A commitment to work-life balance through our Agile/flexible working principles
- Family Friendly policy with enhanced benefits
- Learning and Development opportunities
- Internal coaching and mentoring opportunities
- Staff social events
We also offer mentoring and coaching, wellbeing champion new starter Buddy as part of your probation and opportunities to shadow other departments. The Pioneer Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and engage a culture within our organisation where people can thrive and be themselves. We also make sure employees are valued for their strengths and experiences. Everyone who either applies to or works for the organisation is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
Customer 1st Advisor in Birmingham employer: pioneer group
Contact Detail:
pioneer group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer 1st Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research The Pioneer Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community-focused team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the first point of contact, think of scenarios where you can demonstrate your ability to handle queries effectively. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and customer service. This could give you insider tips and even a potential referral, which can really boost your chances!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer 1st Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to fit the Customer 1st Advisor role. Highlight your relevant experience in office administration and any previous roles where you’ve dealt with customers face-to-face or over the phone. We want to see how you can bring your skills to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at pioneer group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you've gone above and beyond for a customer. This role is all about being the first point of contact, so showing your passion for customer service excellence will really impress them.
✨Practice Your Communication Skills
Since you'll be dealing with customers face-to-face, over the phone, and through written communication, it's crucial to practice how you articulate your thoughts. Try doing mock interviews with a friend or family member, focusing on clear and friendly communication. This will help you feel more confident during the actual interview.
✨Show Flexibility and Team Spirit
The job requires you to work flexibly and as part of a team, so be ready to discuss times when you've adapted to changes or worked collaboratively with others. Highlighting your openness to change and willingness to learn will show that you're a great fit for their customer-focused team.
✨Research The Pioneer Group
Take some time to learn about The Pioneer Group and their commitment to the community. Understanding their values and mission will not only help you answer questions more effectively but also allow you to ask insightful questions at the end of the interview, demonstrating your genuine interest in the role.
