At a Glance
- Tasks: Design and maintain complex customer journeys using Iterable and collaborate with data teams.
- Company: Join Pion, an award-winning platform transforming global commerce with innovative solutions.
- Benefits: Enjoy competitive salary, 30 days leave, remote work, and wellness perks.
- Other info: Flexible hours, personal development opportunities, and access to amazing brand discounts.
- Why this job: Make a real impact in a dynamic environment focused on growth and innovation.
- Qualifications: Experience with Iterable or similar platforms and strong understanding of lifecycle marketing.
The predicted salary is between 49500 - 60500 £ per year.
A little bit about us… Pion is the award-winning platform where audience verification, data ownership, and marketing reach converge. We help 3,500+ brands—including the world’s biggest retailers—build lasting loyalty across 10 consumer groups in 100+ territories. Whether it’s through Student Beans, Beans iD, or our YMS events, we enable growth without compromise. At Pion, you’ll help us build a smarter, more transparent future for global commerce.
Life at Pion Where People Thrive At Pion, we’re driven by big ideas and bold thinkers. Our purpose is clear: We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs. Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people.
About the role. As a result of our incredible success and growth, we are looking for a Senior CRM Manager (Technical) to join us.
Responsibilities include:
- Designing, building and maintaining complex multi-step journeys in Iterable, including branching logic, dynamic content, and cross-channel orchestration.
- Owning the technical relationship with our CRM platform: data feeds, event tracking, API/webhook integrations, catalogue/template systems, and troubleshooting.
- Translating business and lifecycle goals (onboarding, activation, retention, win-back) into technical builds without losing the strategic intent along the way.
- Partnering with our data/analytics function (and external agency where relevant) to ensure journeys are properly instrumented for measurement and attribution.
- Identifying opportunities to make execution more scalable (e.g. templating, dynamic content blocks, catalogue-based builds) so the team can do more with existing resources.
- Supporting QA and act as technical backstop/escalation point.
- Staying close to the platform roadmap and new features (Iterable and adjacent martech) and proactively recommending where we should adopt them.
Requirements:
A little bit about you. We’d really like to hear from you, if you have:
- Demonstrable experience building in Iterable (or a comparable platform: Braze, Salesforce Marketing Cloud, Klaviyo) at a technical level.
- Comfortable experience with liquid/handlebars templating, basic data structures (JSON), event-based triggers, and API-level thinking.
- Strong understanding of lifecycle marketing principles.
- A builder's mindset: you'd rather prototype and test than write a long spec.
- Experience working with or alongside data/analytics teams on tracking, attribution, or incrementality.
- Comfortable experience holding technical ownership.
Benefits:
Life at Pion. Let’s take a look at a few things that make Pion an amazing place to work…
- Competitive salary.
- 30 days annual leave, plus bank holidays.
- Accredited 'Great Place To Work’ company in three categories.
- Commitment to personal development and career growth, coaching workshops and progression plans.
- Remote-first working environment.
- Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
- Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
- Access to incredible partnership discounts for the biggest brands in the world.
- £200 work from home set up allowance to put towards your at-home working space.
Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes.
Senior CRM Manager (Technical) employer: Pion
PION is an exceptional employer that prioritises a remote-first culture, offering flexible hours and a supportive environment for personal and professional growth. With competitive salaries and generous annual leave, employees are encouraged to thrive while working collaboratively on innovative projects in a dynamic team setting. Join us to be part of a forward-thinking company that values your contributions and fosters a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Manager (Technical)
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Pion and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Pion are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Pion on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Pion. Bring your business cards and be prepared to chat about how you can contribute!
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Pion. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Pion:Show us that you’ve done your homework! In your application, briefly mention what you admire about Pion’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Pion
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Pion will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Pion, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
