At a Glance
- Tasks: Manage customer bookings and ensure smooth communication across teams.
- Company: Join Pion, an award-winning platform transforming global commerce.
- Benefits: Enjoy competitive salary, 30 days leave, and remote-first flexibility.
- Other info: Access to wellness benefits and discounts from top brands.
- Why this job: Be part of a diverse team making a real impact in customer support.
- Qualifications: Strong organisational skills and confident communication are key.
The predicted salary is between 27020 - 33024 £ per year.
A little bit about us… Pion is the award-winning platform where audience verification, data ownership, and marketing reach converge. We help 3,500+ brands—including the world’s biggest retailers—build lasting loyalty across 10 consumer groups in 100+ territories. Whether it’s through Student Beans, Beans iD, or our YMS events, we enable growth without compromise. At Pion, you’ll help us build a smarter, more transparent future for global commerce.
Life at Pion Where People Thrive At Pion, we’re driven by big ideas and bold thinkers. Our purpose is clear: We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs. Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people.
Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.
Need any adjustments to support you with your application? Just drop us an email at talent@wearepion.com.
About the role. We are looking for a Customer Support Executive to join us on a 12 month Maternity contract.
Responsibilities include:
- Receive, review, and manage assigned media/advertising booking tasks from start to finish, working to established procedures and deadlines.
- Liaise with customers via email, chat, and other channels to confirm offer details, schedules, requirements, and expectations.
- Coordinate with internal teams to ensure successful completion of bookings, rescheduling or adjusting assignments when changes, cancellations, or conflicts arise.
- Maintain accurate customer, booking, and scheduling records across company systems, keeping customers informed of any changes or delays.
- Identify and resolve booking or service issues quickly and professionally, escalating complex concerns where needed and suggesting improvements to the booking process.
Requirements: A little bit about you. We’d really like to hear from you, if you have:
- Highly organised with strong time-management skills — you can manage your own schedule and juggle multiple deadlines in a fast-paced environment.
- A confident communicator, comfortable liaising with both internal teams and clients via email and other channels.
- Calm and professional under pressure, able to handle difficult conversations and cope with busy, seasonal peak periods.
- Background in Customer Support, Success, or Services is a plus, though the right attitude matters more than years of experience.
- Familiarity with Google Suite, Asana, Salesforce, or Claude is a bonus, as is experience working with a global team.
Benefits: Life at Pion. Let’s take a look at a few things that make Pion an amazing place to work…
- Competitive salary.
- 30 days annual leave, plus bank holidays.
- Accredited 'Great Place To Work’ company in three categories.
- Commitment to personal development and career growth, coaching workshops and progression plans.
- Remote-first working environment. This means you’re not obligated to come into the office, you can choose the environment you think you excel best in with up to 180 days working from abroad (subject to approval).
- Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
- Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
- Access to incredible partnership discounts for the biggest brands in the world.
- £200 work from home set up allowance to put towards your at-home working space.
Want to know more? Check out our career site for everything you need to know about starting a career with Pion.
Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s use of your personal information.
Customer Support Executive employer: Pion
Pion is an exceptional employer that fosters a collaborative and innovative work culture, allowing you to thrive in your role as a CRM Lifecycle Architect. With a strong focus on employee growth, we offer ample opportunities for professional development and the chance to make a significant impact on our subscription-friendly business. Working remotely provides the flexibility to balance your personal and professional life while contributing to meaningful projects that drive customer engagement and retention.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pion.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pion. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pion.
How to prepare for a job interview at Pion
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pion's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pion offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
