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For Companies At a Glance
- Tasks: Onboard new brands, drive their success, and identify growth opportunities.
- Company: Join Pion, a leading student loyalty network and a 'Great Place To Work'.
- Benefits: Enjoy competitive salary, 30 days leave, hybrid working, and wellness perks.
- Why this job: Be part of an innovative team impacting major brands like Asos and Lego.
- Qualifications: Experience in account management, strong communication skills, and a data-driven mindset required.
- Other info: We value uniqueness; all applications are welcome, even if you don’t meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
A Little Bit About Us… The world’s leading student loyalty network and accredited ‘Great Place To Work’. Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.
Equity, Diversity & Inclusion at Pion Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see. Our ever-evolving culture is defined by our people.
Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. If you need any adjustments to support you with your application, just drop us an email at talent@studentbeans.com.
As a result of our incredible success and growth, we are looking for a Customer Success Activation Manager to join us. You'll be working alongside our go-to-market teams to grow, retain and take care of well-known brands, such as Asos, Gymshark, Lego and many more!
About The Role We’re on the lookout for a motivated and customer-focused individual to join our team as a Customer Success Manager. In this role, you’ll be at the heart of onboarding new brands, driving their success, and identifying opportunities for growth.
Key Responsibilities:
- Onboarding New Brands: Conduct Kick-Off calls to introduce our value proposition, ensuring new customers have a seamless start with us.
- Post-Sales Handover: Collaborate with the Business Development Manager to align on brand expectations and goals.
- Brand Relationship Management: Guide brands during their initial months with us, setting the foundation for long-term success.
- Opportunity Identification: Leverage your knowledge and relationship with customers to uncover expansion opportunities for the Account Management team.
- Campaign Reviews: Set clear goals at the start of campaigns, review results, and present data-driven insights to optimize future activities and encourage further growth.
- Product Adoption & Optimisation: Focus on increasing customer engagement with our products, ensuring they see continued value.
Requirements
We’d love to hear from you if you have:
- Proven experience managing multiple products or accounts.
- A track record of identifying expansion opportunities, generating leads, and driving upsells.
- Experience working towards individual and team targets or OKRs.
- Strong communication skills, confidently expressing views and engaging with stakeholders.
- Experience managing a book of business with a focus on customer retention and growth.
- A data-driven approach to decision-making, using insights to guide strategies and deliver results.
Benefits
Life at Pion Let’s take a look at just a few things that make Pion an amazing place to work:
- Competitive salary.
- 30 days of annual leave, plus public holidays.
- Accredited 'Great Place To Work’ company in three categories.
- Hybrid working, with the ability to collaborate with colleagues but also pick two days you'd prefer to work from home.
- Flexibility with working hours.
- Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.
- Incredible partnership discounts for major brands.
- Commitment to personal development and career growth.
- £200 work from home setup allowance.
Want to know more? Check out our career site for everything you need to know about starting a career with Pion.
Contact Detail:
Pion Recruiting Team
talent@studentbeans.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Activation)
✨Tip Number 1
Familiarise yourself with Pion's values and culture, especially their commitment to equity, diversity, and inclusion. During your interactions, whether in interviews or networking, highlight how your unique experiences align with their mission and how you can contribute to their inclusive environment.
✨Tip Number 2
Research the brands that Pion works with, such as Asos and Gymshark. Understanding their business models and customer engagement strategies will allow you to speak knowledgeably about how you can help onboard and manage these relationships effectively.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed multiple accounts or products. Be ready to share how you identified growth opportunities and drove customer success, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your data-driven approach by being prepared to discuss how you've used insights to inform your strategies in previous roles. This will demonstrate your ability to optimise campaigns and drive results, which is crucial for the Customer Success Manager position.
We think you need these skills to ace Customer Success Manager (Activation)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at Pion. Tailor your application to highlight relevant experiences that align with onboarding new brands and managing customer relationships.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in managing multiple products or accounts. Provide specific examples of how you've identified expansion opportunities and driven upsells in previous roles.
Showcase Communication Skills: Strong communication skills are essential for this role. Use your application to demonstrate how you've effectively engaged with stakeholders and expressed your views confidently in past positions.
Data-Driven Approach: Pion values a data-driven approach to decision-making. Include examples in your application where you've used insights to guide strategies and deliver results, particularly in customer retention and growth.
How to prepare for a job interview at Pion
✨Understand the Company Culture
Before your interview, take some time to research Pion's culture and values. Familiarise yourself with their commitment to equity, diversity, and inclusion, as well as their focus on innovation. This will help you align your answers with what they value in a candidate.
✨Prepare for Scenario-Based Questions
As a Customer Success Manager, you'll need to demonstrate your problem-solving skills. Be ready to discuss specific scenarios where you've successfully onboarded clients or identified growth opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Data-Driven Approach
Since the role requires a data-driven mindset, prepare examples of how you've used data to inform decisions in previous roles. Highlight any metrics or KPIs you've tracked and how they influenced your strategies for customer success.
✨Engage with Your Interviewers
During the interview, make sure to engage with your interviewers by asking insightful questions about the role and the company. This shows your genuine interest in the position and helps you assess if Pion is the right fit for you.
