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- Tasks: Onboard new brands, drive their success, and identify growth opportunities.
- Company: Join Pion, a leading student loyalty network and a 'Great Place To Work'.
- Benefits: Enjoy competitive salary, 30 days leave, hybrid working, and wellness perks.
- Why this job: Be part of an innovative team that connects top brands with the youth market.
- Qualifications: Experience in account management, strong communication skills, and a data-driven mindset required.
- Other info: Flexible hours and a commitment to personal development await you!
The predicted salary is between 36000 - 60000 £ per year.
A Little Bit About Us: The world’s leading student loyalty network and accredited ‘Great Place To Work’. Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.
Equity, Diversity & Inclusion at Pion: Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see. Our ever-evolving culture is defined by our people.
Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. If you need any adjustments to support you with your application, just drop us an email at talent@studentbeans.com.
As a result of our incredible success and growth, we are looking for a Customer Success Activation Manager to join us. You’ll be working alongside our go-to-market teams to grow, retain and take care of well-known brands, such as Asos, Gymshark, Lego and many more!
About The Role: We’re on the lookout for a motivated and customer-focused individual to join our team as a Customer Success Manager. In this role, you’ll be at the heart of onboarding new brands, driving their success, and identifying opportunities for growth.
- Key Responsibilities:
- Onboarding New Brands: Conduct Kick-Off calls to introduce our value proposition, ensuring new customers have a seamless start with us.
- Post-Sales Handover: Collaborate with the Business Development Manager to align on brand expectations and goals.
- Brand Relationship Management: Guide brands during their initial months with us, setting the foundation for long-term success.
- Opportunity Identification: Leverage your knowledge and relationship with customers to uncover expansion opportunities for the Account Management team.
- Campaign Reviews: Set clear goals at the start of campaigns, review results, and present data-driven insights to optimize future activities and encourage further growth.
- Product Adoption & Optimisation: Focus on increasing customer engagement with our products, ensuring they see continued value.
Requirements: We’d love to hear from you if you have:
- Proven experience managing multiple products or accounts.
- A track record of identifying expansion opportunities, generating leads, and driving upsells.
- Experience working towards individual and team targets or OKRs.
- Strong communication skills, confidently expressing views and engaging with stakeholders.
- Experience managing a book of business with a focus on customer retention and growth.
- A data-driven approach to decision-making, using insights to guide strategies and deliver results.
Benefits: Life at Pion: Let’s take a look at just a few things that make Pion an amazing place to work:
- Competitive salary.
- 30 days of annual leave, plus public holidays.
- Accredited 'Great Place To Work' company in three categories.
- Hybrid working, with the ability to collaborate with colleagues but also pick two days you’d prefer to work from home.
- Flexibility with working hours.
- Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.
- Incredible partnership discounts for major brands.
- Commitment to personal development and career growth.
- £200 work from home setup allowance.
Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes.
Customer Success Manager (Activation) employer: Pion
Contact Detail:
Pion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Activation)
✨Tip Number 1
Familiarise yourself with Pion's values and culture, especially their commitment to equity, diversity, and inclusion. This will help you align your approach during interviews and demonstrate that you resonate with their mission.
✨Tip Number 2
Research the brands Pion works with, like Asos and Gymshark. Understanding their business models and customer engagement strategies can give you an edge in discussions about onboarding and brand relationship management.
✨Tip Number 3
Prepare to discuss your experience with data-driven decision-making. Be ready to share specific examples of how you've used insights to drive customer success and identify growth opportunities in previous roles.
✨Tip Number 4
Practice articulating your communication skills, as they are crucial for this role. Think of scenarios where you've successfully engaged stakeholders or managed relationships, and be prepared to share these stories.
We think you need these skills to ace Customer Success Manager (Activation)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, and any specific achievements that align with the responsibilities mentioned in the job description. Use keywords from the job listing to demonstrate your fit.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific brands you admire that Pion works with and explain how your skills can contribute to their success. Be sure to showcase your understanding of customer engagement and relationship management.
Showcase Data-Driven Achievements: When detailing your past experiences, focus on quantifiable results. For example, mention how you increased customer retention rates or drove upsells through data analysis. This will resonate well with Pion's emphasis on a data-driven approach.
Highlight Your Communication Skills: Since strong communication is key for this role, provide examples of how you've effectively engaged with stakeholders or led successful onboarding processes in previous positions. This will help demonstrate your ability to manage brand relationships.
How to prepare for a job interview at Pion
✨Understand the Company Culture
Before your interview, take some time to research Pion's culture and values. They emphasise equity, diversity, and inclusion, so be prepared to discuss how you can contribute to this environment and share any relevant experiences.
✨Showcase Your Customer Success Experience
Highlight your previous experience in managing customer accounts and driving success. Be ready to provide specific examples of how you've onboarded clients, identified growth opportunities, and maintained strong relationships.
✨Prepare for Data-Driven Discussions
Since the role requires a data-driven approach, come equipped with examples of how you've used data to inform decisions and strategies in past roles. This will demonstrate your analytical skills and ability to optimise campaigns.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their current challenges in customer success or how they measure the success of their onboarding process. This shows your genuine interest and engagement.
