CRM Executive

A little bit about us… Pion is the award-winning platform where audience verification, data ownership, and marketing reach converge. We help 3,500+ brands—including the world’s biggest retailers—build lasting loyalty across 10 consumer groups in 100+ territories. Whether it’s through Student Beans, Beans iD, or our YMS events, we enable growth without compromise. At Pion, you’ll help us build a smarter, more transparent future for global commerce.

Life at Pion Where People Thrive At Pion, we’re driven by big ideas and bold thinkers. Our purpose is clear: We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs. Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people.

Check out our SHARP values to find out more about our culture. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. Need any adjustments to support you with your application? Just drop us an email at talent@wearepion.com.

About the role. We are looking for a CRM Executive to join us here at Pion.

Responsibilities include:

• Own and manage the US & ROW promotional calendar across email, push, and newsletters, ensuring a strong mix and consistent delivery of campaigns.
• Plan, build, and execute all US & ROW CRM communications, including briefing, scheduling, deployment, and performance analysis.
• Support the delivery of targeted campaigns (e.g. Student Beans and other tactical sends) to drive engagement and commercial performance.
• Lead the US CRM testing roadmap, running A/B tests and sharing insights, learnings, and recommendations with the wider team.
• Produce regular performance reporting (weekly and monthly), identifying trends, optimisation opportunities, and future test ideas.
• Collaborate closely with CRM and wider marketing teams to share best practices, provide feedback, and contribute to a positive, high-performing team culture.

Requirements:

A little bit about you. We’d really like to hear from you, if you have:

• Proven experience in a CRM role within a B2C environment (e.g. e-commerce, retail, subscription, or marketplace).
• Experience managing and delivering against a CRM marketing calendar.
• Hands-on experience planning and executing A/B testing programmes, with a data-driven approach to optimisation.
• Strong experience using an ESP (e.g. Iterable, Braze, Klaviyo, Mailchimp) to build, deploy, and report on campaigns.
• Ability to analyse campaign performance and translate insights into actionable improvements.

Benefits:

Life at Pion. Let’s take a look at a few things that make Pion an amazing place to work…

• Competitive salary.
• 30 days annual leave, plus bank holidays.
• Accredited 'Great Place To Work’ company in three categories.
• Commitment to personal development and career growth, coaching workshops and progression plans.
• Remote-first working environment. This means you’re not obligated to come into the office, you can choose the environment you think you excel best in with up to 180 days working from abroad (subject to approval).
• Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
• Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
• Access to incredible partnership discounts for the biggest brands in the world.
• £200 work from home set up allowance to put towards your at-home working space.

Want to know more? Check out our career site for everything you need to know about starting a career with Pion.

Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s use of your personal information.