At a Glance
- Tasks: Own and optimise our IT Service Management platform while supporting its rollout across the firm.
- Company: Join a forward-thinking company in Glasgow or Birmingham with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Be the go-to expert for an essential platform and drive impactful changes.
- Qualifications: Experience with IT Service Management tools and strong ITIL workflow knowledge required.
The predicted salary is between 40000 - 50000 € per year.
Location: Glasgow or Birmingham.
Role Overview: Acting as the day‑to‑day owner and subject‑matter expert for our IT Service Management platform, you will support its ongoing rollout, optimisation and adoption across the firm.
- Own and manage the IT Service Management platform.
- Support the ongoing rollout, optimisation and adoption of the platform.
- Coordinate platform changes and releases across development, UAT and production environments.
Candidate Requirements:
- Experience administering or supporting an IT Service Management tool (e.g. Halo, ServiceNow or similar).
- Strong understanding of ITIL workflows including incident, problem, change and request management.
- Experience configuring workflows using low‑code / no‑code platforms (e.g. Power Platform or equivalent).
- Experience working across development, UAT and production environments, supporting platform changes and releases.
Benefits
Service Management Platform Specialist employer: Pinsent Masons
As a Service Management Platform Specialist at our firm, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and development. With locations in Glasgow and Birmingham, we offer competitive benefits, a commitment to work-life balance, and opportunities to enhance your skills in IT Service Management, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Platform Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Management Platform Specialist role.
✨Tip Number 2
Show off your skills! If you’ve got experience with ITIL workflows or low-code platforms, make sure to highlight that in conversations. We want to see how you can bring your expertise to the table and optimise our IT Service Management platform.
✨Tip Number 3
Prepare for those interviews! Research common questions related to IT Service Management tools and be ready to discuss your past experiences. We love candidates who can demonstrate their knowledge and passion for the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to find someone who can own and manage our IT Service Management platform!
We think you need these skills to ace Service Management Platform Specialist
Some tips for your application 🫡
Show Your Expertise:Make sure to highlight your experience with IT Service Management tools like Halo or ServiceNow. We want to see how you've used these platforms in the past, so don’t hold back on those details!
ITIL Knowledge is Key:Since we’re all about optimising workflows, it’s crucial to demonstrate your understanding of ITIL processes. Share specific examples of how you’ve managed incidents, problems, changes, and requests in your previous roles.
Low-Code/No-Code Skills Matter:If you’ve got experience configuring workflows using low-code or no-code platforms, let us know! We love seeing candidates who can adapt and innovate within our systems.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pinsent Masons
✨Know Your ITSM Tools
Make sure you brush up on your knowledge of IT Service Management tools like Halo or ServiceNow. Be ready to discuss your hands-on experience with these platforms and how you've used them to optimise workflows in previous roles.
✨Master ITIL Workflows
Since the role requires a strong understanding of ITIL workflows, take some time to review the key processes like incident, problem, change, and request management. Prepare examples from your past work where you successfully implemented these workflows.
✨Showcase Your Configuration Skills
If you've worked with low-code or no-code platforms like Power Platform, be prepared to share specific instances where you configured workflows. Highlight any challenges you faced and how you overcame them to demonstrate your problem-solving skills.
✨Discuss Change Management Experience
The role involves coordinating platform changes across various environments. Think of examples where you've managed changes in development, UAT, or production settings. Be ready to explain your approach to ensuring smooth transitions and minimising disruptions.
