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- Tasks: Lead the reception team, ensuring top-notch client service and smooth daily operations.
- Company: Pinsent Masons is a dynamic legal firm that values curiosity and collaboration.
- Benefits: Enjoy flexible hours, generous leave, private healthcare, and various loans for commuting and fitness.
- Why this job: Join an award-winning team, build relationships, and make a real impact in a supportive environment.
- Qualifications: 2+ years in senior reception or supervisory roles; GCSEs in maths and English required.
- Other info: Diversity is key here; we support various initiatives to ensure an inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Type: Part-time (Monday - Wednesday, 21 hours)
Hours of work: Flexibility required between core hours 8:30am and 5:30pm due to shift patterns, as well as overtime cover between 7am and 9pm depending on business demand
Duration: 12 month FTC
Location: Leeds
About the Business: Here at Pinsent Masons, we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We value your ideas. You’ll join an award-winning, hardworking, and commercially minded team, working with leading experts and forming meaningful relationships, making a difference. You’ll be involved in varied and challenging work in an open and supportive environment to deliver outstanding results.
Purpose of the role: To act as the senior person responsible for the day-to-day management and delivery of client services, including reception, catering, AV, events, and concierge, ensuring adherence to policies and procedures while providing world-class service at all times.
Main duties and responsibilities:
- Ensure a world-class service across reception areas, face-to-face and virtual communication.
- Anticipate client needs, assist with requests and queries efficiently.
- Liaise with Facilities Manager on tenant communications.
- Lead by example to define and deliver 5-star client service.
- Maintain a high-profile presence at reception, building strong relationships with clients and colleagues.
- Offer hotel-style concierge services.
- Communicate effectively across all client levels.
- Manage workload and deadlines proactively.
- Organize resources for smooth daily operations.
- Resolve conflicts over demands and interests.
- Monitor and improve housekeeping standards.
- Support client liaison and service issue resolution.
- Manage catering services, including costs and invoicing.
- Handle invoices and billing with finance teams.
- Line management of 2 team members, including performance and development.
- Conduct team meetings and performance reviews.
- Suggest process and service improvements.
- Build positive team relationships.
- Implement policies and procedures.
- Adhere to health & safety policies and emergency procedures.
- Perform other duties as required.
Candidate Overview:
- At least 2 years of senior reception or supervisory experience.
- Experience with booking systems, preferably Condeco.
- Proficient in MS Office.
- IOSH Managing Safely desirable.
- Minimum GCSEs including maths and English.
What we offer:
- Carers’ leave (up to 5 paid days)
- 25 days’ annual leave + options to purchase or roll over 5 days
- Contributory pension (up to 5%)
- Private healthcare
- Death in service cover (4x salary)
- Interest-free season ticket, gym, and rental deposit loans
- Cycle to work scheme
Next steps: Submit your application; our recruitment team will review and contact you via email. Typically, two interview stages are held, first virtually, then in person, depending on role and candidate needs.
Our commitment to diversity: We are a Disability Confident, Stonewall, Valuable 500, Mindful Business Charter, Race at Work Charter, and Neurodiversity in Law partner. We value diverse ideas and perspectives, ensuring a comfortable interview environment for all candidates.
Senior Receptionist employer: Pinsent Masons
Contact Detail:
Pinsent Masons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Familiarise yourself with the company culture at Pinsent Masons. They value curiosity and continuous learning, so be prepared to discuss how you embody these traits in your previous roles.
✨Tip Number 2
Highlight your experience in managing client services and leading a team. Be ready to share specific examples of how you've delivered exceptional service and improved processes in past positions.
✨Tip Number 3
Since the role involves liaising with various departments, practice articulating how you would communicate effectively across different levels of an organisation. This will demonstrate your ability to build strong relationships.
✨Tip Number 4
Prepare for questions about handling conflicts and managing workloads. Think of scenarios where you've successfully resolved issues or balanced competing demands, as this is crucial for the Senior Receptionist role.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Senior Receptionist position at Pinsent Masons. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in reception or supervisory roles. Emphasise your proficiency with booking systems and MS Office, as well as any relevant qualifications.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have provided excellent client service in the past and how you can contribute to the team at Pinsent Masons.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Receptionist role.
How to prepare for a job interview at Pinsent Masons
✨Showcase Your Customer Service Skills
As a Senior Receptionist, your ability to provide exceptional customer service is crucial. Prepare examples of how you've handled client requests or resolved issues in the past, demonstrating your proactive approach and commitment to a 5-star service.
✨Familiarise Yourself with Booking Systems
Since experience with booking systems like Condeco is preferred, make sure you understand how these systems work. If you have prior experience, be ready to discuss specific scenarios where you used such systems effectively.
✨Demonstrate Leadership Qualities
You'll be managing a small team, so it's important to highlight your leadership skills. Think of instances where you've led by example, conducted performance reviews, or implemented process improvements that benefited your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and conflict resolution skills. Prepare for scenarios related to managing client expectations or handling multiple demands, showcasing your ability to stay calm under pressure.