At a Glance
- Tasks: Be the friendly face of our client services, managing reception and event support.
- Company: Join Pinsent Masons, a top-tier firm known for its innovative and inclusive culture.
- Benefits: Enjoy flexible hours, 25 days annual leave, and perks like interest-free loans and private healthcare.
- Why this job: Make meaningful connections while delivering exceptional client experiences in a supportive environment.
- Qualifications: Must have reception experience, excellent IT skills, and a knack for effective communication.
- Other info: We value diversity and encourage unique perspectives to solve complex challenges.
Job Title: Receptionist (Part-Time) Location: London Hours of work: Flexibility is required between 7 .00am – 7.00pm, 14 hrs per week, Wednesday, and Friday. Some overtime may be required to cover additional days. About the Business: Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Purpose of the role: To support all elements of client services, from ground floor reception, client reception and concierge to the complete servicing of the meeting and events spaces and provision of all associated services delivering a world-class, exceptional experience. Main duties and responsibilities: Meet and greet clients delivering a world class client experience – both in person and virtually via all communication tools. Anticipating the client needs, helping where needed and assisting with their requests and queries efficiently and effectively. Offering a hotel-style concierge service to clients, including taxis, restaurant recommendations etc. Intuitive and effective communication, adapting style and approach appropriately to suit across all levels and types of clients. Go-to person for key client meetings and events, offering expert knowledge and advice from inception to on the day. Coordinate and plan meeting support from booking to completion, processing incoming telephone and e-mail requests for all requirements, including catering and AV requirements. Liaison with catering, facilities, maintenance & technology services departments to ensure the smooth provision of services to the meeting rooms Assisting the business development and events teams with event planning and organisation. Pro-actively managing workload, including deadlines and time critical tasks and activities per day/week. Organising and forward planning resources and services to ensure the smooth operation on the day. Conflict resolution for over demand and clashes of interests/requirements. Monitor housekeeping standards and ensure that all client areas are kept tidy and presentable Ensure prompt liaison with workplace team for the collection of packages, deliveries etc. Organisation and forward planning to maximise use of space and equipment. Ensure all meeting rooms/collaboration spaces are properly equipped with stationery, peripherals and user guides where necessary. Adhere to all firm wide policies and procedures Be conversant with the firms Health & Safety policy, emergency evacuation procedures and business resilience plans. Undertake other duties as required by the Senior Receptionist and Client Services Manager. Candidate Overview: We are looking for candidates who ideally hold the following skills and experience: Experience of using a hospitality system, preferably Condeco Previous reception experience in a corporate environment is essential Excellent IT skills, including MS Office packages Effective and intuitive communicator at all levels Capable of establishing immediate rapport Ability to handle conflicting demands and/or challenging pressures for resources Capable of working autonomously but also operating within a team environment Proven organisational skills Computer literate Ability to identify any Health & Safety risks Qualification: Educated to minimum GCSE level or equivalent, including maths and English What can we offer you? Carers’ leave (up to five paid days’ leave towards caring responsibilities) 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days. Contributory pension of up to 5%. Private healthcare policy Death in service cover (4 x base salary). Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan. Cycle to work scheme. What happens next? Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. #LI-BOSD
Receptionist employer: Pinsent Masons
Contact Detail:
Pinsent Masons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with hospitality systems like Condeco, as this is a key requirement for the role. If you have experience using similar systems, be ready to discuss how you can quickly adapt to new software.
✨Tip Number 2
Highlight your previous reception experience in corporate environments during your conversations. Share specific examples of how you managed client interactions and resolved conflicts effectively.
✨Tip Number 3
Demonstrate your excellent communication skills by practicing how you would greet clients and handle their requests. Being able to establish rapport quickly will set you apart from other candidates.
✨Tip Number 4
Showcase your organizational skills by discussing how you prioritize tasks and manage time effectively. Be prepared to give examples of how you've successfully coordinated events or meetings in the past.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or client services, particularly in a corporate environment. Emphasize your hospitality system knowledge and any previous roles that required effective communication and organizational skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional client experiences in the past and how you can contribute to the team at Pinsent Masons.
Showcase Your Communication Skills: Since the role requires intuitive communication, provide examples in your application that demonstrate your ability to adapt your communication style to different clients and situations. This could be through past job experiences or relevant scenarios.
Highlight Organizational Abilities: Detail your organizational skills in your application. Discuss how you have successfully managed multiple tasks or conflicting demands in previous roles, ensuring smooth operations and excellent service delivery.
How to prepare for a job interview at Pinsent Masons
✨Showcase Your Communication Skills
As a receptionist, effective communication is key. Be prepared to demonstrate your ability to adapt your communication style to suit different clients and situations. Practice active listening and be ready to provide examples of how you've successfully managed client interactions in the past.
✨Highlight Your Organizational Abilities
The role requires strong organizational skills. Be ready to discuss how you prioritize tasks and manage your time effectively, especially when handling conflicting demands. Share specific instances where your organizational skills led to successful outcomes.
✨Familiarize Yourself with Hospitality Systems
Since experience with hospitality systems like Condeco is preferred, make sure to familiarize yourself with such tools before the interview. If you have experience with similar systems, be prepared to discuss how you used them to enhance client services.
✨Demonstrate Problem-Solving Skills
The ability to handle challenging pressures and resolve conflicts is crucial. Prepare to share examples of how you've effectively managed difficult situations or client requests in the past, showcasing your proactive approach to problem-solving.