Receptionist

Location: London

Type: Part-time, 6-month FTC. Office based.

Hours of Work: Wednesday - Friday, 21 hours per week. Flexibility is required between 7.00am – 7.00pm. Some overtime may be required to cover additional days.

About the Business: Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award‑winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Purpose of the role: To support all elements of client services, from ground floor reception, client reception and concierge to the complete servicing of the meeting and events spaces and provision of all associated services delivering a world‑class, exceptional experience.

Main duties and responsibilities:

• Meet and greet clients delivering a world class client experience – both in person and virtually via all communication tools.
• Anticipating the client needs, helping where needed and assisting with their requests and queries efficiently and effectively.
• Offering a hotel‑style concierge service to clients, including taxis, restaurant recommendations etc.
• Intuitive and effective communication, adapting style and approach appropriately to suit across all levels and types of clients.
• Go‑to person for key client meetings and events, offering expert knowledge and advice from inception to on the day.
• Coordinate and plan meeting support from booking to completion, processing incoming telephone and e‑mail requests for all requirements, including catering and AV requirements.
• Liaison with catering, facilities, maintenance & technology services departments to ensure the smooth provision of services to the meeting rooms.
• Assisting the business development and events teams with event planning and organisation.
• Pro‑actively managing workload, including deadlines and time critical tasks and activities per day/week.
• Organising and forward planning resources and services to ensure the smooth operation on the day.
• Conflict resolution for over demand and clashes of interests/requirements.
• Monitor housekeeping standards and ensure that all client areas are kept tidy and presentable.
• Ensure prompt liaison with workplace team for the collection of packages, deliveries etc.
• Organisation and forward planning to maximise use of space and equipment.
• Ensure all meeting rooms/collaboration spaces are properly equipped with stationery, peripherals and user guides where necessary.
• Adhere to all firm wide policies and procedures.
• Be conversant with the firms Health & Safety policy, emergency evacuation procedures and business resilience plans.
• Undertake other duties as required by the Senior Receptionist and Client Services Manager.

Candidate Overview:

• Experience of using a hospitality system, preferably Condeco.
• Previous reception experience in a corporate environment is essential.
• Educated to minimum GCSE level or equivalent, including maths and English.
• Excellent IT skills, including MS Office packages.
• Effective and intuitive communicator at all levels.
• Capable of establishing immediate rapport.
• Ability to handle conflicting demands and/or challenging pressures for resources.
• Capable of working autonomously but also operating within a team environment.
• Proven organisational skills.
• Computer literate.
• Ability to identify any Health & Safety risks.

What can we offer you?

• Carers’ leave (up to five paid days’ leave towards caring responsibilities).
• 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.
• Contributory pension of up to 5%.
• Private healthcare policy.
• Death in service cover (4 x base salary).
• Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
• Cycle to work scheme.

What happens next? Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.