Receptionist

Overview

Job Title: Receptionist

Location: Manchester

Type: Full-time, office-based role, Permanent

About the business

Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Purpose of the role

To support all elements of client services, from reception and concierge to the complete servicing of meeting and events spaces. Delivering a world-class, exceptional experience.

Main duties and responsibilities

• Responsibility for ensuring a world class service to all internal and external clients in person and via the UK switchboard.
• Meet and greet clients in person and virtually with positive enthusiasm and a \’can do\’ attitude.
• Maintain a high-profile presence on the client reception desk, building strong relationships with key clients and internal customers, being the \’go to\’ person for all client services related queries for the office.
• Understanding the firm\’s business as well as the various sectors, teams, and services to be able to offer a knowledgeable first point of contact and direct queries onwards to the relevant team or colleague.
• Anticipating the client needs helping with their requests and queries efficiently and effectively.
• Offering a hotel-style concierge service to clients, including taxis, restaurant recommendations etc.
• Utilising questioning techniques to understand each request and provide an appropriate response and/or facilitate actions to ensure satisfactory resolution/closure.
• Coordinate and plan meeting support from booking to completion, processing incoming telephone and e-mail requests, including catering and AV requirements.
• Assist with internal and client meeting room configurations, setting up rooms as per requirements in terms of furniture, technology, catering, and equipment.
• Liaison with catering, maintenance & IT Comms departments to ensure the smooth provision of services to the meeting rooms.
• Organising and forward planning resources and services to ensure the smooth operation on the day.
• Monitor, control and continually improve housekeeping standards
• Reconciling and controlling catering costs to ensure accuracy of recharging process and timely onward billing to clients.
• Be conversant with the firm\’s health & safety policy, emergency evacuation procedures and business resilience plans.
• Support the wider Workplace team with logging and reporting Facilities/Building Related issues through the correct channels via the CAFM system.
• Other duties as reasonably required by the Workplace Manager/Client Services Manager

Qualifications

• Experience of working within a client services environment.
• Experience of using a room booking system, preferably Condeco.
• Excellent IT skills to include all MS Office packages.
• Experience of using a switchboard console, preferably Anywhere 365.
• Educated to minimum GCSE level or equivalent, including maths and English.
• Effective communicator at all levels, written and spoken.
• Ability to confidently handle conflicting demands and/or challenging situations.
• Ability to work within a busy, fast-paced service environment.

Benefits

• Carers’ leave (up to five paid days’ leave towards caring responsibilities)
• 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.
• Contributory pension of up to 5%.
• Private healthcare policy
• Death in service cover (4 x base salary).
• Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
• Cycle to work scheme.

What happens next?

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Legal Services and Law Practice

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