At a Glance
- Tasks: Lead legal delivery teams and drive innovative service solutions in finance and projects.
- Company: Join a top employer committed to inclusion and innovation in legal services.
- Benefits: Enjoy flexible working, generous leave, private healthcare, and unique perks like an electric car scheme.
- Other info: Dynamic role with opportunities for career growth and operational transformation.
- Why this job: Shape the future of legal services while making a real impact on client satisfaction.
- Qualifications: Proven leadership in legal service delivery and strong stakeholder management skills.
The predicted salary is between 58349 - 71315 £ per year.
We are looking for a Senior MLS Delivery Manager to join our UK & Middle East Centre of Excellence (CoE). This is a senior leadership role responsible for driving service excellence across our Finance & Projects capabilities, ensuring we deliver high-quality, scalable and commercially sustainable legal services to our practice groups and clients. Working closely with senior stakeholders across the business, you will play a key role in shaping service delivery models, developing innovative solutions, driving continuous improvement, and leading high-performing legal delivery teams. You will also contribute to the strategic growth of the CoE through service innovation, technology adoption and operational transformation initiatives.
Key Responsibilities
- Engage with and work alongside our Finance & Projects practice group to identify requirements for new service offerings developing scalable service capabilities, delivery models and technology-enabled solutions.
- Manage several legal delivery teams, specifically our Finance & Banking and Construction & Projects capabilities, ensuring a high level of service delivery and client satisfaction, operational excellence and continuous improvement.
- Lead the development of a firmwide engagement approach that will promote utilisation of services and develop effective internal relationships.
- Lead and contribute to the ongoing development of our career frameworks, succession planning and people development agenda.
- Actively support the development of client solutions, validating approaches and service models and supporting / presenting to clients at RfP’s and pitches.
- Own service performance and commercial outcomes, including utilisation, profitability, forecasting, budget management, client SLAs and operational KPIs.
- Drive innovation, process optimisation and adoption of legal technology and AI-enabled solutions to improve efficiency, scalability and client outcomes.
- Lead continuous improvement and transformation initiatives, using data and operational insights to enhance service performance and delivery quality.
- Input into effective headcount planning and strategic resourcing in line with the team’s growth strategy.
- Directly line manage paralegals in any capabilities where a Delivery Manager is not currently in place.
Requirements
- Comprehensive understanding of delivering service models to meet client demand.
- Demonstrable experience of utilising service delivery frameworks to ensure efficiency and promote continuous improvement.
- Significant experience in managing the delivery of multi-disciplined legal services in a high volume, multi-location environment.
- Significant people leadership experience, including performance management, coaching, talent development and succession planning, particularly relating to paralegal teams.
- Significant experience influencing senior stakeholders, including partners, clients and business services leaders, to drive adoption of innovative service delivery models.
- Experience leading operational transformation and continuous improvement programmes.
- Experience implementing or driving adoption of technology-enabled and AI-enabled service delivery solutions.
- Strong commercial acumen including financial management, forecasting, budgeting and performance management.
- Experience in finance and/or construction and projects workstreams including project finance, transaction and completion support, review and production of ancillary documents, transaction bibles, investment funds or pensions workstreams would be preferable.
What We Offer
- Agile working options, including home working (subject to diary commitments).
- Carers’ leave of up to five paid days.
- 25 days’ annual leave, with the option to buy or carry over up to five additional days.
- Contributory pension (up to 5%).
- Private healthcare and death in service cover (4x salary).
- Access to benefits including an electric car scheme, cycle to work scheme, and interest free loans for season tickets, gym membership, or rental deposits.
Our commitment to inclusion
We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking because different perspectives help us deliver outstanding results for our clients and colleagues.
Senior Manager, Legal Delivery - Finance and Projects in Manchester employer: Pinsent Masons
Pinsent Masons is an exceptional employer, offering a dynamic work environment in London, Manchester, Edinburgh, or Glasgow, where you can shape the future of technology and digital transformation. With a strong focus on employee growth, we provide clear progression opportunities, access to high-profile clients, and a collaborative culture that values diversity and inclusion. Join our market-leading TMT team and be part of innovative projects that drive meaningful change across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Legal Delivery - Finance and Projects in Manchester
✨Get Involved in Law Societies
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We think you need these skills to ace Senior Manager, Legal Delivery - Finance and Projects in Manchester
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Pinsent Masons, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Pinsent Masons and the specific role of Senior Manager, Legal Delivery - Finance and Projects. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Pinsent Masons’s culture!
How to prepare for a job interview at Pinsent Masons
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Pinsent Masons.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Pinsent Masons.
