At a Glance
- Tasks: Drive CRM data management and support client development for business growth.
- Company: Join Pinsent Masons, a leading firm with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and professional development opportunities.
- Other info: Flexible interview process and commitment to diversity and inclusion.
- Why this job: Make a real impact by optimising CRM processes and supporting innovative projects.
- Qualifications: Proven CRM experience, strong technical skills, and a collaborative mindset.
The predicted salary is between 37800 - 46200 £ per year.
Here at Pinsent Masons we bring together the best people to get the job done. As a Senior BD CRM Executive, you'll be a key member of the CRM Technology team, driving the effective use of CRM to support client development and business growth. Acting as a subject matter expert, you'll ensure CRM data, processes, and tools are optimised to deliver real commercial value across the firm.
This role can be based out of any of our non-London offices, with Manchester or Glasgow as preferred locations, and we operate a hybrid 2 days from home, 3 from the office working model.
What you'll do:
- Own and optimise day-to-day CRM data management processes, ensuring high-quality, reliable data.
- Act as a subject matter expert, supporting stakeholders in maximising the value of CRM.
- Deliver training programmes and provide ongoing user support across the business.
- Collaborate with teams such as Digital Marketing to improve processes and data quality.
- Act as a trusted advisor, positioning CRM as a solution to business challenges.
- Support system enhancements, including integrations, automation, and upgrades.
- Contribute to the development of the firm's CRM strategy, aligned to business priorities.
- Ensure compliance with GDPR and PECR, safeguarding client data.
What we're looking for:
- We are seeking a proactive and commercially-minded CRM professional who combines strong technical expertise with a collaborative, business-focused approach.
- Knowledge of a CRM system and its usage for business development.
- Understanding of the technical aspects of CRM, and integrating CRM data with other data sources.
- Project management experience and ability to run simple projects without supervision.
- Ability to contribute towards process improvements and proactively suggest new ideas.
- Ability to collaborate with and influence individuals at all levels.
- Experience in training and support in the production of training courses.
Desirable:
- Technical and practical experience of InterAction and/or InterAction+ including administrative configuration.
- Understanding of the basic principles of GDPR and PECR as they relate to marketing data and consent.
- Previous experience in a professional services firm, with a basic understanding of business development including how professional services firms win work.
- Hands-on experience in using AI to enhance CRM system usage and data quality in a professional services context.
What happens next?
The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.
We are a top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.
Senior CRM Data Executive in Manchester employer: Pinsent Masons
Pinsent Masons is an exceptional employer, offering a dynamic work environment in London, Manchester, Edinburgh, or Glasgow, where you can shape the future of technology and digital transformation. With a strong focus on employee growth, we provide clear progression opportunities, access to high-profile clients, and a collaborative culture that values diversity and inclusion. Join our market-leading TMT team and be part of innovative projects that drive meaningful change across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Data Executive in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pinsent Masons. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pinsent Masons before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior CRM Data Executive in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pinsent Masons:Your cover letter is your chance to shine! Tell us why you want to work at Pinsent Masons specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pinsent Masons!
How to prepare for a job interview at Pinsent Masons
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
