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- Tasks: Enhance the Client Feedback Programme and manage stakeholder relationships.
- Company: A leading law firm with a focus on client insights.
- Benefits: Flexible working model, inclusive environment, and diverse perspectives valued.
- Why this job: Make a real impact by improving client feedback processes in a dynamic setting.
- Qualifications: Extensive experience in client listening and strong reporting skills.
- Other info: Work hybrid with 3 days in the office and 2 from home.
The predicted salary is between 50000 - 65000 £ per year.
A leading law firm is seeking a Senior Client Listening & Insight Executive to enhance their Client Feedback Programme. You will support the Head of Client Feedback by managing stakeholder relationships and improving feedback processes.
The ideal candidate will have extensive experience in client listening, strong reporting skills, and exceptional attention to detail.
The firm offers a flexible working model with 3 days in the office and 2 from home, fostering an inclusive environment where diverse perspectives are valued.
Senior Client Insight & Feedback Lead (Hybrid UK) in Manchester employer: Pinsent Masons
Contact Detail:
Pinsent Masons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Insight & Feedback Lead (Hybrid UK) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the law firm on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by diving deep into the firm's Client Feedback Programme. We should be ready to discuss how our experience aligns with their goals and how we can enhance their processes.
✨Tip Number 3
Showcase our reporting skills! Bring examples of past work where we've improved feedback processes or client insights. Visuals can make a big impact, so consider using charts or graphs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of their team.
We think you need these skills to ace Senior Client Insight & Feedback Lead (Hybrid UK) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Insight & Feedback Lead. Highlight your experience in client listening and feedback processes, and don’t forget to showcase those strong reporting skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing client feedback programmes and how your attention to detail can make a difference. Keep it engaging and relevant to the job description.
Showcase Your Stakeholder Management Skills: Since managing stakeholder relationships is key for this role, be sure to include examples of how you've successfully navigated these in the past. We want to see how you’ve built rapport and improved processes through collaboration.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pinsent Masons
✨Know Your Client Feedback Processes
Make sure you understand the ins and outs of client feedback programmes. Research how the law firm currently manages their feedback processes and think about how you can enhance them. Be ready to discuss specific strategies you've used in the past.
✨Showcase Your Reporting Skills
Prepare examples of reports you've created that had a significant impact on decision-making. Highlight your attention to detail by discussing how you ensure accuracy and clarity in your reporting. This will demonstrate your ability to provide valuable insights.
✨Build Rapport with Stakeholders
Think about how you can establish strong relationships with various stakeholders. During the interview, share experiences where you've successfully managed stakeholder expectations and improved collaboration. This shows you're not just about data but also about people.
✨Embrace the Hybrid Work Model
Since this role involves a hybrid working model, be prepared to discuss how you manage your time and productivity both in the office and at home. Share any tools or techniques you use to stay connected and engaged with your team, as this will show you're adaptable.