At a Glance
- Tasks: Manage and optimise CRM data processes while supporting stakeholders and delivering training.
- Company: Join Pinsent Masons, an award-winning firm that values curiosity and growth.
- Benefits: Enjoy a hybrid working model, competitive salary, and opportunities for professional development.
- Other info: Be part of a diverse team committed to inclusion and innovation.
- Why this job: Make a real impact by enhancing CRM strategies and building meaningful relationships.
- Qualifications: Experience with CRM systems, project management, and training support is essential.
The predicted salary is between 35000 - 45000 £ per year.
Senior BD CRM Executive
Fixed term contract until October 2027
Locations: Manchester or Glasgow preferred, also Birmingham, Leeds, Edinburgh. Hybrid working model: 2 days from home, 3 days from the office.
At Pinsent Masons we value curiosity, learning, and growth. You will join a commercially minded, award-winning team, working with leading experts and building meaningful relationships while delivering outstanding results.
What You’ll Do
- Own and optimise day‑to‑day CRM data management processes, ensuring high‑quality, reliable data.
- Act as a subject‑matter expert, supporting stakeholders in maximising the value of CRM.
- Deliver training programmes and provide ongoing user support across the business.
- Collaborate with teams such as Digital Marketing to improve processes and data quality.
- Position CRM as a solution to business challenges and act as a trusted advisor.
- Support system enhancements, including integrations, automation, and upgrades.
- Contribute to the development of the firm’s CRM strategy, aligned to business priorities.
- Ensure compliance with GDPR and PECR, safeguarding client data.
What We’re Looking For
Essential
- Knowledge of a CRM system and its usage for business development.
- Understanding of the technical aspects of CRM and integration of CRM data with other data sources.
- Project management experience and ability to run simple projects without supervision.
- Ability to contribute towards process improvements and proactively suggest new ideas.
- Ability to collaborate with and influence individuals at all levels.
- Experience in training and support, including the production of training courses.
Desirable
- Technical and practical experience of InterAction and/or InterAction+ including administrative configuration.
- Understanding of the basic principles of GDPR and PECR as they relate to marketing data and consent.
- Previous experience in a professional services firm, with a basic understanding of business development and how professional services firms win work.
- Hands‑on experience using AI to enhance CRM system usage and data quality in a professional services context.
Diversity and Inclusion
We are a top Stonewall Employer, a Valuable 500 member, a signatory of the Race at Work Charter and a partner of Neurodiversity in Law.
We think you need these skills to ace Senior CRM Executive - Fixed term contract in Leeds
CRM System Knowledge
Data Management
Stakeholder Support
Training Programme Development
Collaboration Skills
Project Management
Process Improvement
