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For Companies At a Glance
- Tasks: Lead a team to enhance IT service platforms and automate solutions.
- Company: Pinsent Masons is an award-winning law firm that values curiosity and collaboration.
- Benefits: Enjoy flexible working hours and the chance to work from any UK office.
- Why this job: Join a supportive team, make impactful changes, and grow your career in tech.
- Qualifications: 3+ years in IT management with experience in enterprise ITSM systems and stakeholder engagement.
- Other info: We celebrate diversity and are committed to inclusivity in our hiring process.
The predicted salary is between 48000 - 72000 £ per year.
Here at Pinsent Masons, we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We truly value your ideas. You’ll be joining an award-winning, hardworking, and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get involved in varied and challenging work in an open and supportive environment, delivering outstanding results.
Location: Any UK office
Our people are our success, and we work as one team. We are recruiting an IT Service Platforms Manager responsible for managing a team of Service Automation and Service Platform Management Specialists. The role involves driving the usage of automated solutions across Technology Services and supporting, maintaining, and developing systems such as Halo ITSM, Jira, and Azure DevOps. This role can be based out of any UK office, with standard working hours from 9.30am-5.30pm, with flexible working considered.
Candidate Overview
- Extensive experience managing enterprise ITSM systems like Halo, ServiceNow, or similar, with knowledge of Jira and process streamlining into Halo.
- Minimum 3+ years of line management experience, including appraisals, 1-2-1s, and staff development.
- Strong stakeholder management skills with internal colleagues, clients, and third-party suppliers.
- Experience in full lifecycle IT project work, from conception to adoption.
- Proactive in process and system improvements, especially on cloud platforms.
- Experience with service automation tools such as PowerApps, LogicApps, APIs, etc., is desirable.
Next Steps
After submitting your application, our Recruitment team will review and contact you via email. The interview process typically involves two stages, conducted virtually and in person, with flexibility based on role requirements and candidate circumstances.
Our Commitments
We value diversity and are committed to inclusivity. We are a Disability Confident and Stonewall employer, a Valuable 500 member, and partner of Neurodiversity in Law. We encourage all candidates to demonstrate their talents fully in interviews.
Additional Information
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Legal Services and Law Practice
IT Service Platforms Manager employer: Pinsent Masons
Contact Detail:
Pinsent Masons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Platforms Manager
✨Tip Number 1
Familiarise yourself with the specific ITSM systems mentioned in the job description, such as Halo ITSM and Jira. Having a solid understanding of these platforms will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your experience in managing teams and conducting appraisals. Be prepared to discuss your management style and how you've successfully developed your team members in previous roles, as this is a key aspect of the position.
✨Tip Number 3
Showcase your stakeholder management skills by preparing examples of how you've effectively collaborated with internal colleagues, clients, and third-party suppliers. This will illustrate your ability to build meaningful relationships, which is crucial for this role.
✨Tip Number 4
Research the latest trends in service automation tools and cloud platforms. Being knowledgeable about tools like PowerApps and LogicApps can set you apart from other candidates and demonstrate your commitment to process improvement.
We think you need these skills to ace IT Service Platforms Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience with enterprise ITSM systems like Halo, ServiceNow, and Jira. Emphasise your line management experience and any relevant projects you've led.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've driven process improvements and managed teams effectively in previous positions.
Showcase Relevant Skills: Clearly outline your stakeholder management skills and experience with service automation tools. Use bullet points to make these stand out and ensure they align with the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Pinsent Masons
✨Showcase Your ITSM Expertise
Make sure to highlight your extensive experience with enterprise ITSM systems like Halo or ServiceNow. Be prepared to discuss specific projects where you streamlined processes and improved efficiency, as this will demonstrate your capability in managing the systems relevant to the role.
✨Demonstrate Leadership Skills
Since the role requires line management experience, come ready to share examples of how you've successfully managed teams. Discuss your approach to appraisals, 1-2-1s, and staff development, showcasing your ability to nurture talent and foster a positive team environment.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience with stakeholder management. Prepare examples of how you've effectively communicated and collaborated with internal colleagues, clients, and third-party suppliers to achieve project goals and drive service improvements.
✨Be Ready to Discuss Automation Tools
Familiarise yourself with service automation tools like PowerApps and LogicApps. Be prepared to discuss how you've used these tools in past projects to enhance service delivery and efficiency, as this aligns with the proactive approach the company values.
