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For Companies At a Glance
- Tasks: Be the go-to person for IT queries and provide top-notch customer support.
- Company: Join Pinsent Masons, a leading firm known for its collaborative culture.
- Benefits: Flexible shifts, competitive pay, and a supportive work environment.
- Why this job: Make a real difference while learning from industry experts in a dynamic setting.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity for growth in a diverse and inclusive workplace.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Role Overview
Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.
Our people are our success, and we work as one team.
We are recruiting an IT Service Desk Analyst to join our technical team in Birmingham. In this role, you will serve as the first point of contact for all technical IT queries from the firm, globally handling requests via our phone system and web portal within the ITSM system.
Our team is highly skilled in delivering outstanding customer service , ensuring that every interaction is professional, helpful, and efficient. We pride ourselves on our ability to communicate complex technical issues in clear, non-technical language , making IT support accessible and understandable for all users.
We support approx. 4000 people globally on various applications including but not limited to MS Office 365, MS Teams, OneDrive, Cisco AnyConnect, nywhere365 & Azure/IntraID, Windows Defender, Mimecast, Citrix, Lexus Nexis Interaction, and Apple mobile technology.
This is a professional team, who have an excellent internal reputation and are well respected throughout the firm due to the high level of technical support offered, with non-technical jargon!
This role is an on-site role based out of our central Birmingham office and operates on a “Follow-the-Sun” model with shift patterns including 07:00 to 15:00 and 14:30-22:30 and everything in between with rotational on call weekends (shift allowance for certain patterns), requiring a high level of flexibility from any potentially successful candidate.
Candidate Overview
We are looking for candidates who ideally hold the following skills and experience:
IT Service Desk Analyst employer: Pinsent Masons
Contact Detail:
Pinsent Masons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Pinsent Masons. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires exceptional phone-based communication, try role-playing with a friend or family member. Focus on being clear, enthusiastic, and engaging. The more comfortable you are speaking about your experiences, the better you'll come across in the interview.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've provided outstanding customer service in the past. Think about times when you went above and beyond to help someone, especially in a fast-paced environment. This will demonstrate that you have the right mindset for the IT Service Desk Analyst role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We love candidates who are excited about technology and helping others. A sprinkle of enthusiasm can make your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Service Desk Analyst role. Highlight your relevant experience and skills that match the job description. We want to see how you fit into our team!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon when describing your experience. Remember, we’re looking for someone who can communicate complex issues simply, so show us you can do that in your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pinsent Masons
✨Know Your Tech
Familiarise yourself with the key technologies mentioned in the job description, like MS Office 365 and Cisco AnyConnect. Being able to discuss these tools confidently will show that you're prepared and knowledgeable.
✨Practice Your Communication Skills
Since exceptional phone communication is crucial for this role, practice explaining complex technical issues in simple terms. You could even role-play with a friend to get comfortable with articulating your thoughts clearly and engagingly.
✨Show Your Customer Service Mindset
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you handled difficult situations and maintained a positive attitude, as this will resonate well with the team’s focus on customer-first support.
✨Be Ready for Flexibility
Understand the shift patterns and be ready to discuss your flexibility during the interview. Showing that you’re adaptable and willing to take on various shifts will demonstrate your commitment to the role and the team.
