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- Tasks: Provide legal research support and training to key stakeholders in a dynamic environment.
- Company: Join Pinsent Masons, an award-winning firm that values curiosity and collaboration.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a commitment to high-quality customer service.
- Why this job: Make a real impact while working with leading experts in the legal field.
- Qualifications: Experience in information services and delivering engaging training sessions.
The predicted salary is between 35000 - 45000 £ per year.
Role Overview: Here at Pinsent Masons we bring together the best people to get the job done. We are naturally curious, constantly learning, listening, and growing. We truly value your ideas. You’ll join an award‑winning, hardworking and commercially minded team, working with leading experts and forming meaningful relationships while making a difference. You’ll get involved in varied and challenging work, in an open and supportive environment, delivering outstanding results.
We are recruiting an Information Services Officer to provide a legal research enquiries service and regular database training to our key stakeholders. Responsibilities include:
- Specialist legal research
- Occasional business research
- Monitoring future legal developments
- Promoting legal and business information resources
- Delivering training sessions
- Intranet updates
- Attending team meetings
- Supporting fee earners with current awareness provision
The role is based out of our Central London office. Standard working hours are 9:30 am–5:30 pm, with a hybrid model of 3 days in the office and 2 days from home. Flexible work requests are welcome.
Candidate Overview:
- Information services experience, including enquiries, preferably in a legal or professional services environment.
- Experience delivering training on online information products and research services.
- Ability to deliver presentations and training to groups, including senior members of the firm.
- Expertise with a range of legal databases, from firm‑wide resources to niche products, business databases, and press resources.
- Commitment to high‑quality customer service in a fast‑changing, demanding environment.
- Attention to detail and ability to handle a demanding workload.
We encourage and value diversity. We are a Disability Confident and Stonewall‑confident employer, a member of Valuable‑500, a signatory of the Race at Work Charter and a partner of Neurodiversity in Law.
Information Services Officer employer: Pinsent Masons
Contact Detail:
Pinsent Masons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Services Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pinsent Masons on LinkedIn. Ask them about their experiences and any tips they might have for landing the Information Services Officer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your legal research skills. Be ready to discuss specific databases you've worked with and how you've delivered training in the past. We want to see your expertise shine, so practice articulating your experiences clearly and confidently.
✨Tip Number 3
Showcase your passion for customer service! Think of examples where you've gone above and beyond to help clients or colleagues. Pinsent Masons values high-quality service, so make sure to highlight your commitment during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team. Let’s get you that Information Services Officer position!
We think you need these skills to ace Information Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Information Services Officer role. Highlight your legal research experience and any training you've delivered, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for information services and how you can contribute to our team. Don’t forget to mention why you’re excited about working with us at Pinsent Masons.
Showcase Your Customer Service Skills: Since we value high-quality customer service, make sure to include examples of how you've provided excellent support in previous roles. This will demonstrate your commitment to delivering outstanding results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Pinsent Masons
✨Know Your Legal Databases
Make sure you brush up on the legal databases mentioned in the job description. Familiarise yourself with their features and how they can be used to support legal research. This will show your potential employer that you're not just a fit for the role, but that you're genuinely interested in the tools you'll be using.
✨Prepare for Training Scenarios
Since delivering training is a key part of the role, think about how you would present information to different audiences. Prepare a mini-presentation or training session on a legal research topic. This will demonstrate your ability to communicate effectively and engage with stakeholders.
✨Showcase Your Customer Service Skills
Be ready to discuss examples of how you've provided high-quality customer service in previous roles. Think about specific situations where you went above and beyond to meet a client's needs, especially in a fast-paced environment. This will highlight your commitment to excellence.
✨Stay Updated on Legal Developments
Research recent legal developments relevant to the firm and be prepared to discuss them during your interview. This shows that you’re proactive and engaged with the industry, which is crucial for the Information Services Officer role.