Service Management Platform Specialist in Glasgow

Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Our people are our success, and we work as one team.

We are recruiting Service Management Platform Specialist to act as the day-to-day owner and subject matter expert for our IT Service Management platform, supporting its ongoing rollout, optimisation and adoption across the firm. This role can be based out of either our Glasgow or Birmingham office. Successful applicants will be rewarded with the opportunity to play a key role in a major service transformation, working with modern platforms, automation and low-code technologies.

Our standard working hours are 9.30am-5.30pm, and we operate a 3 days in the office, 2 days from home working model, however as an inclusive employer, we are willing to consider any flexible working requests.

We are looking for candidates who ideally hold the following skills and experience:

• Experience administering or supporting an IT Service Management tool (e.g. Halo, ServiceNow or similar).
• Strong understanding of ITIL workflows including incident, problem, change and request management.
• Experience configuring workflows using low-code / no-code platforms (e.g. Power Platform or equivalent).
• Experience working across development, UAT and production environments, supporting platform changes and releases.

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.