Client Development Manager

Role Overview

Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Our people are our success, and we work as one team.

We are recruiting a Client Development Manager who will be responsible for providing strategic and targeted client development and relationship management for a portfolio of identified high-profile Financial Services clients, across a global remit, as well as providing further support across the wider client portfolio in the sector, on a more ad-hoc basis.

Working across Pinsent Masons' entire network for FS clients and alongside members of the financial services business development team, this role will draw on available resources across the firm, to take all that is relevant of Pinsent Masons to the client, to broaden opportunities and build and sustain long-term, profitable relationships.

This role provides a great blend of hands-on relationship management responsibility for a cohort of key sector clients, alongside broader portfolio management.

This role can be based out of either our Edinburgh or London Office and have a standard working week of 35 hours a week, however as an inclusive employer, we are willing to consider any flexible working requests.

If the successful candidate is London based, there will be regular travel to the Edinburgh office, as that is the base of key stakeholders for this position.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

• Extensive previous legal or professional service account management experience, with track record of client retention and growth.
• Experience acting as a lead on strategic planning and execution of client initiatives, with the objectives of retaining revenue as well as driving new profitable revenue growth.
• Proven ability to analyse client data for insight and create management reporting that informs sector leadership on cross sector patterns and trends, which will have wider client relevance
• Be an advocate of client relationship best practice, challenging established norms where needed and working closely with multiple other functions to ensure consistency of activity.
• Able to use strong interpersonal and communication skills to listen, understand and adapt to the needs of clients and colleagues, nurturing internal and external relationships.
• Knowledge and/or experience of the financial services sector would be highly advantageous but not essential.

What happens next?

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

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