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- Tasks: Own and optimise our IT Service Management platform while supporting its rollout across the firm.
- Company: Dynamic company committed to inclusivity and innovative thinking.
- Benefits: Flexible working hours, remote options, and a supportive work environment.
- Other info: Join a diverse team that values unique perspectives and career growth.
- Why this job: Be the go-to expert for an essential platform and drive impactful changes.
- Qualifications: Experience with IT Service Management tools and strong ITIL workflow knowledge.
The predicted salary is between 40000 - 50000 £ per year.
Location: Glasgow or Birmingham.
Role Overview: Acting as the day‑to‑day owner and subject‑matter expert for our IT Service Management platform, you will support its ongoing rollout, optimisation and adoption across the firm.
- Own and manage the IT Service Management platform.
- Support the ongoing rollout, optimisation and adoption of the platform.
- Coordinate platform changes and releases across development, UAT and production environments.
Candidate Requirements:
- Experience administering or supporting an IT Service Management tool (e.g. Halo, ServiceNow or similar).
- Strong understanding of ITIL workflows including incident, problem, change and request management.
- Experience configuring workflows using low‑code / no‑code platforms (e.g. Power Platform or equivalent).
- Experience working across development, UAT and production environments, supporting platform changes and releases.
Benefits & Working Conditions: Standard working hours are 9:30 am–5:30 pm with a 3‑day in‑office, 2‑day remote model. We consider flexible working requests. We are a Disability‑Confident and Stonewall‑employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking.
Service Management Platform Specialist in Birmingham employer: Pinsent Masons
Contact Detail:
Pinsent Masons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Platform Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT Service Management. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience with ITIL workflows and low-code platforms. This will give you an edge and demonstrate your expertise to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Management Platform Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Management Platform Specialist. Highlight your experience with IT Service Management tools and ITIL workflows, as this will show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our needs. Don’t forget to mention any specific experiences that relate to platform changes and releases.
Showcase Your Technical Skills: We want to see your technical prowess! Be sure to include any experience you have with low-code/no-code platforms and how you've configured workflows in the past. This will help us understand your hands-on capabilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pinsent Masons
✨Know Your ITSM Tools
Make sure you brush up on your knowledge of IT Service Management tools like Halo or ServiceNow. Be ready to discuss your experience with these platforms and how you've used them in past roles. This will show that you're not just familiar with the tools, but that you can effectively manage and optimise them.
✨Understand ITIL Workflows
Since the role requires a strong understanding of ITIL workflows, take some time to review the key processes like incident, problem, change, and request management. Prepare examples from your previous work where you successfully implemented or improved these workflows, as this will demonstrate your expertise.
✨Showcase Your Configuration Skills
If you've worked with low-code or no-code platforms, be ready to share specific instances where you configured workflows. Highlight any challenges you faced and how you overcame them. This will illustrate your problem-solving skills and adaptability, which are crucial for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to coordinate platform changes across different environments. Think about past experiences where you managed similar transitions and be prepared to explain your thought process and the outcomes. This will help the interviewers see how you approach real-world challenges.