At a Glance
- Tasks: Manage CRM data, support stakeholders, and enhance processes for business success.
- Company: Join Pinsent Masons, a top employer focused on diversity and inclusion.
- Benefits: Hybrid working model, professional development, and a supportive team environment.
- Other info: Opportunity to grow in a dynamic, award-winning team until October 2027.
- Why this job: Make an impact by optimising CRM strategies and collaborating with industry experts.
- Qualifications: Experience with CRM systems, project management, and training skills required.
The predicted salary is between 35000 - 45000 £ per year.
Fixed term contract until October 2027
Locations: Manchester or Glasgow preferred, also Birmingham, Leeds, Edinburgh.
Hybrid working model: 2 days from home, 3 days from the office.
At Pinsent Masons we value curiosity, learning, and growth. You will join a commercially minded, award-winning team, working with leading experts and building meaningful relationships while delivering outstanding results.
What You’ll Do
- Own and optimise day‑to‑day CRM data management processes, ensuring high‑quality, reliable data.
- Act as a subject‑matter expert, supporting stakeholders in maximising the value of CRM.
- Deliver training programmes and provide ongoing user support across the business.
- Collaborate with teams such as Digital Marketing to improve processes and data quality.
- Position CRM as a solution to business challenges and act as a trusted advisor.
- Support system enhancements, including integrations, automation, and upgrades.
- Contribute to the development of the firm’s CRM strategy, aligned to business priorities.
- Ensure compliance with GDPR and PECR, safeguarding client data.
What We’re Looking For
Essential
- Knowledge of a CRM system and its usage for business development.
- Understanding of the technical aspects of CRM and integration of CRM data with other data sources.
- Project management experience and ability to run simple projects without supervision.
- Ability to contribute towards process improvements and proactively suggest new ideas.
- Ability to collaborate with and influence individuals at all levels.
- Experience in training and support, including the production of training courses.
Desirable
- Technical and practical experience of InterAction and/or InterAction+ including administrative configuration.
- Understanding of the basic principles of GDPR and PECR as they relate to marketing data and consent.
- Previous experience in a professional services firm, with a basic understanding of business development and how professional services firms win work.
- Hands‑on experience using AI to enhance CRM system usage and data quality in a professional services context.
Diversity and Inclusion
We are a top Stonewall Employer, a Valuable 500 member, a signatory of the Race at Work Charter and a partner of Neurodiversity in Law.
Senior CRM Executive - Fixed term contract in Birmingham employer: Pinsent Masons
At Pinsent Masons, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters curiosity, learning, and growth. With a hybrid working model and a commitment to employee development, you will have the opportunity to collaborate with leading experts in a supportive environment while contributing to impactful projects. Our focus on diversity and inclusion, alongside our recognition as a top Stonewall Employer, makes us a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Executive - Fixed term contract in Birmingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pinsent Masons.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pinsent Masons. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Senior CRM Executive - Fixed term contract in Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pinsent Masons.
How to prepare for a job interview at Pinsent Masons
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pinsent Masons's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pinsent Masons offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
