Personal Travel Assistant in Birmingham

Legal PAGroup: Transactional Services, CorporateLocation: BirminghamHours: Full time – Monday to Friday 9.30am to 5.30pmAbout the Business: Here at Pinsent Masons we bring together the best people to get the job done. This role supports Partners and/or designated fee earners and works alongside the wider client operational and legal support teams. Hybrid working role. Proactive, high-quality executive and legal supportExceptional client service and trusted operational partnershipSeamless coordination across the client and matter lifecycleTechnology-enabled, efficient and consistent ways of workingActive contribution to innovation and continuous improvementResponsibilitiesManage complex diaries, competing priorities and multiple requestsPrepare meetings, briefings and research; attend and capture actions where requiredPrioritise communications, draft and quality-check correspondence and manage expectations proactivelyCoordinate domestic and international travel arrangementsBuild trusted relationships with client contacts, partners, fee earners, colleagues and business teamsCoordinate client and matter administration from inception to completionMonitor deadlines, dependencies and actions through to completionProgress client and matter opening, risk and related administration accuratelyMaintain effective systems, records and document management arrangementsProactively manage end-to-end billing and finance activity using relevant firm systemsMaintain client meeting and activity records in CRM and relevant systemsSupport pitches, submissions, client initiatives and business development activityUse approved tools to visualise and modernise client communications while meeting brand, confidentiality and client requirementsUse Microsoft 365, Copilot and approved AI tools responsiblyIdentify opportunities to automate routine activity and streamline workflowsShare best practice and contribute to service improvementTechnology, AI & AutomationChampion effective use of Microsoft 365, Copilot and approved AI toolsAutomate repeatable administrative activities where appropriateWork alongside Technology and Innovation colleagues to improve workflowsUse data and digital tools to create insight and capacityEncourage adoption, experimentation and responsible use of technologyctive contribution to innovation and continuous improvementCandidate OverviewWe are looking for candidates who ideally holds the following skills and experience: Strong secretarial, executive assistant, legal PA or administrative experienceExcellent organisational and time-management skillsAdvanced written, verbal and stakeholder-management skillsWorks autonomously, exercises sound judgement and takes ownershipHighly organised, resilient and calm under pressureProactive, practical and solutions focusedHigh attention to detail and commitment to qualityCollaborative, flexible, client focused and commercially awareBuilds trust and maintains confidentialityDigitally confident, curious and willing to adopt new technologyUses information, technology and AI responsibly in line with firm and client requirementsExperience of finance, CRM, document or matter management systems is advantageousWhat can we offer you? Agile working (the opportunity to work from home, subject to commitments)Carers' leave (up to five paid days' leave towards caring responsibilities) 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days. Contributory pension of up to 5%.Private healthcare policy Death in service cover (4 x base salary).Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan. Cycle to work scheme. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. #