At a Glance
- Tasks: Lead HR teams to deliver top-notch services and streamline processes.
- Company: Join a forward-thinking firm committed to inclusivity and innovation.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to drive change and improve employee experiences.
- Why this job: Shape the future of HR services while making a real impact.
- Qualifications: Experience in HR operations and compliance, with strong leadership skills.
The predicted salary is between 56700 - 69300 £ per year.
- Description
- HR Shared Services Manager
- Birmingham
- | Permanent
We are looking for an experienced HR Manager to lead two closely connected teams responsible for delivering high-quality HR services and managing a broad range of compliance activity.
This is a varied leadership role spanning HR Shared Services and HR Compliance, ensuring that each team retains its specialist focus while working together to provide a consistent and customer-focused service.
Alongside overseeing day-to-day service delivery, you will have the opportunity to shape how the function operates.
A key priority will be identifying ways to simplify processes, drive automation, improve efficiency, controls and the overall employee experience.
- What you'll be doing
- Providing strategic and operational leadership across the HR Shared Services and HR Compliance teams.
- Overseeing core HR processes across the employee lifecycle and supporting effective global service delivery.
- Acting as a senior escalation point for complex operational matters and HR compliance risks.
- Leading continuous improvement, identifying duplication and introducing streamlined, well-controlled ways of working.
- Working closely with HR Systems to maximise the use of Oracle HCM, including opportunities to deploy AI and automation.
- Developing meaningful service measures, compliance controls and management information.
- Building strong relationships across HR, Payroll, HR Systems, Privacy, Information Security, Finance, IT and the wider business.
- Acting as the senior HR lead for UK right to work and immigration, including sponsorship licences, sponsored employees and visa-related activity.
- Supporting the delivery of HR Data Subject Rights Requests and ensuring privacy requirements are embedded within HR processes.
- Overseeing employee vetting, relevant information security activity and liaison with law societies and professional regulators.
- Developing the capability of both teams through clear priorities, coaching, training and effective deployment of specialist skills.
- Leading change projects and ensuring improvements are supported by effective governance, documentation, communication and measures of success.
What we're looking for
You will bring significant experience of leading an HR Shared Services, HR operations or comparable service-delivery function.
Experience gained within professional services or another complex, highly regulated environment would be particularly valuable.
You will also have
- Strong working knowledge of UK immigration and right to work requirements, including sponsorship arrangements and employment visas.
- Experience of managing compliance activity, risk, controls, audit or regulatory obligations.
- Broad HR operational experience, with the ability to work effectively across a varied remit.
- A track record of improving services and delivering continuous improvement across end-to-end processes.
- Strong HR systems capability and the confidence to use technology to improve service delivery. Experience of Oracle HCM would be advantageous but is not essential.
- Knowledge of UK GDPR, the Data Protection Act 2018 and Data Subject Rights Requests.
- Experience of leading and developing operational and specialist teams.
- Experience of international HR administration or service delivery across different jurisdictions would be helpful.
- Knowledge of professional regulatory requirements within the legal sector would be an advantage, but previous legal-sector experience is not essential.
- The person
You will be a credible and confident leader with the energy to create an excellent customer experience while maintaining strong standards of governance and compliance.
You will be comfortable moving between operational delivery, complex problem-solving and longer-term transformation.
You will bring sound judgement, strong stakeholder-management skills and the ability to explain complex compliance matters clearly and practically.
Most importantly, you will be curious about how services can be improved.
You will encourage continuous improvement, make effective use of HR technology and help the teams develop simpler, more consistent and efficient ways of working.
Why join us?
This is an opportunity to lead two important HR functions with a wide-ranging remit and significant scope to influence how services are delivered.
You will be able to combine people leadership, customer service and compliance expertise with technology-enabled transformation, helping to build an efficient, responsive and continually improving HR service.
Our commitment
At Pinsent Masons, we are committed to recruiting and retaining the best talent and building an inclusive and fair workplace.
We value the strength that comes from different experiences and strive to create an environment where everyone feels they belong.
We welcome applications from all suitably qualified candidates and are dedicated to ensuring equitable opportunities throughout our recruitment processes.
In line with local laws and cultural contexts across the jurisdictions in which we operate, we encourage people of all backgrounds, identities, and lived experiences to apply.
If you need reasonable adjustments or accommodations to participate in our recruitment process or to perform the role, please tell us, we will work with you to identify a suitable approach.
HR Shared Services Manager in Birmingham employer: Pinsent Masons
Pinsent Masons is an exceptional employer, offering a dynamic work environment in London, Manchester, Edinburgh, or Glasgow, where you can shape the future of technology and digital transformation. With a strong focus on employee growth, we provide clear progression opportunities, access to high-profile clients, and a collaborative culture that values diversity and inclusion. Join our market-leading TMT team and be part of innovative projects that drive meaningful change across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land HR Shared Services Manager in Birmingham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Pinsent Masons!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Pinsent Masons.
We think you need these skills to ace HR Shared Services Manager in Birmingham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Pinsent Masons. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Pinsent Masons and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Pinsent Masons. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Pinsent Masons's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Pinsent Masons
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Pinsent Masons.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Pinsent Masons will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Pinsent Masons and how you would contribute to adapting HR strategies.
