At a Glance
- Tasks: Lead daily operations, manage client projects, and drive team efficiency.
- Company: Join a dynamic consultancy focused on employment solutions and legal insights.
- Benefits: Competitive salary, travel opportunities, and a supportive team culture.
- Other info: Embrace diversity and contribute to an inclusive workplace.
- Why this job: Shape the future of a growing team and make a real impact.
- Qualifications: Experience in operations or project management with strong organisational skills.
The predicted salary is between 50000 - 60000 £ per year.
About the Opportunity
We’re growing our new Employment Plus consultancy team and are looking for a proactive and highly organised Operations Manager to play a key role in its success.
This is an exciting opportunity to step into a visible and impactful position, where you’ll shape how the team operates day‑to‑day, ensuring client work runs smoothly, processes are efficient, and commercial objectives are achieved.
This role can be based in any UK office but requires regular travel to our Manchester office.
About Employment Plus
Employment Plus is a specialist consultancy that combines legal insight with practical and people‑focused solutions, supporting organisations of all sizes.
We work closely with employment law colleagues and cover all aspects of employment‑related consultancy, including HR training, HR consultancy, investigations, mediations, coaching, ED&I upskilling and audits.
What You’ll Be Doing
You’ll be at the heart of the team, making sure everything runs seamlessly – from managing workflows to supporting client delivery and driving operational improvements.
- Leading Day‑to‑Day Operations
- Oversee the smooth running of the Employment Plus team
- Act as the lead contact for our self‑employed Employment Plus Consultants
- Balance workloads and ensure resources are used effectively
- Keep client projects on track and delivered to agreed timelines
- Proactively identify and resolve challenges or bottlenecks
- Continuously improve processes to enhance efficiency and performance
- Take ownership of triaging the investigations stream
- Supporting Client Delivery & Contracts
- Oversee client contracts, renewals and key commitments
- Manage external consultant onboarding and contracts
- Ensure documentation is accurate, current and compliant
- Track key milestones and support high‑quality client service delivery
- Driving Financial Performance
- Ensure invoicing is accurate, timely and well‑managed
- Monitor WIP, revenue and billing performance
- Work closely with Finance to resolve queries and improve cash collection
- Provide clear, insightful reporting to support decision‑making
- Contributing to Business Growth
- Partner with Business Development teams to identify cross‑selling opportunities
- Help maintain a strong pipeline and re‑engage dormant clients
- Support proposals, sales discussions and BD initiatives
- Develop and organise compelling business development materials
- Supporting and Developing the Team
- Help the team stay focused, organised and aligned on priorities
- Support recruitment, onboarding and training activities
- Contribute to performance and development conversations
- Foster a collaborative, positive and high‑performing culture
- Ensuring Compliance and Continuous Improvement
- Ensure operations meet firm policies and regulatory standards
- Identify and manage risks, escalating where needed
- Conduct IR35 reviews for external consultants
- Lead on improving systems, processes and ways of working
- Support implementation of new tools and technologies
- Project Work
- Take the lead on ad‑hoc operational or business improvement projects
Essential Experience
- Experience in an operations, practice management, project or business management role
- Proven ability to manage multiple priorities in a fast‑paced environment
- Strong organisational skills with excellent attention to detail
- Commercial awareness, including financial processes and performance tracking
- Confident stakeholder management and communication skills
- Experience in a law firm, consultancy or professional services environment
- Strong IT skills, including Microsoft Office and practice management systems
Desirable
- Experience with client contracts and invoicing processes
- Line management or team leadership experience
- Track record of improving processes or driving operational change
- What Success Looks Like
- Ensuring client work is consistently delivered on time
- Keeping contracts and billing well‑managed and up to date
- Improving team efficiency and utilisation
- Reducing aged debt and strengthening financial performance
- Enhancing client satisfaction and long‑term relationships
- Delivering meaningful operational improvements
- Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels valued and can thrive.
We welcome applications from all suitably qualified candidates and encourage diverse perspectives in all aspects of the organisation.
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