Claims & Investigation Lawyer in Birmingham

Location: Any UK office may be considered

Contract: Permanent, with a minimum 3 days a week in the office

Join a leading international law firm and shape its approach to risk, claims and compliance. We are seeking a talented and commercially minded Claims & Investigation Lawyer to join our General Counsel's Office. This is an excellent opportunity for a qualified solicitor or experienced claims professional with expertise in professional indemnity insurance, claims management and regulatory matters. Working at the heart of the firm's risk and compliance function, you will play a key role in protecting the firm's interests, managing contentious issues and supporting strategic risk management initiatives across the business.

The Opportunity

As a Claims & Investigation Lawyer, you will work closely with senior compliance, HR and insurance specialists, reporting to the Associate General Counsel - Claims. You will support the identification, management and resolution of claims, complaints and professional responsibility matters, helping to safeguard the firm's reputation and ensure effective risk management.

Key responsibilities will include:

• Supporting the management of professional indemnity and employment claims and circumstances.
• Liaising with insurers, brokers and external legal advisers.
• Supporting insurance renewal processes and advising on policy coverage issues.
• Managing and investigating client complaints and monitoring associated risks.
• Assisting with the development of policies, training materials and internal guidance.
• Preparing reports, analysing claims data and identifying trends and emerging risks.
• Monitoring regulatory developments and supporting firm-wide compliance initiatives.
• Contributing to projects that strengthen risk management, governance and operational excellence across the firm.

You will join a highly respected General Counsel's Office comprising over 80 risk and compliance professionals who provide strategic legal, regulatory and risk advice across the firm's international operations.

What We’re Looking For

To be successful in this role, you will have:

• Qualified Solicitor status or significant experience in insurance claims handling.
• Strong knowledge of professional indemnity insurance and relevant regulatory frameworks.
• The ability to manage matters independently while applying sound judgement and commercial awareness.
• Excellent communication skills, with the confidence to engage and influence stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to explain complex issues clearly.
• Experience working with multiple stakeholders and balancing competing priorities effectively.
• Excellent attention to detail and a high level of professionalism and discretion.
• Strong organisational skills and the ability to deliver high-quality work to tight deadlines.
• A collaborative approach and the ability to work effectively across different teams and jurisdictions.
• Strong technology skills and an interest in understanding and communicating technical processes.
• Resilience, adaptability and the ability to remain calm in a fast-paced environment.

Desirable experience includes:

• Experience managing or mentoring others.
• Knowledge of US-style conflicts rules or US professional conduct rules.
• Previous experience advising on or supporting compliance with SRA professional conduct requirements.

Why Pinsent Masons

At Pinsent Masons, we are a purpose led professional services business committed to creating a career experience that is exceptional by design. We offer:

• High-quality, intellectually stimulating work with market leading clients
• A supportive, inclusive and collaborative culture where people can thrive
• Clear and transparent opportunities for development and progression
• Flexible and agile working, supported by PM Working.

Our Commitment

We are committed to recruiting and retaining the best talent and building an inclusive, fair and supportive workplace. We value the strength that comes from different experiences and strive to create an environment where everyone feels they belong. We welcome applications from all suitably qualified candidates across jurisdictions. If you require reasonable adjustments, we will work with you to identify a suitable approach.

How to Apply

Applications are accepted via our recruitment portal only. For an informal and confidential discussion about the role, please contact our in-house Talent Acquisition Advisor, Anwen Wallington:

Email: anwen.wallington@pinsentmasons.com