At a Glance
- Tasks: Lead daily operations, manage client projects, and drive continuous improvement.
- Company: Join a dynamic consultancy team at Pinsent Masons, focused on innovative employment solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Regular travel to Manchester office required; diverse and inclusive workplace.
- Why this job: Make a real impact in a visible role while shaping operational success.
- Qualifications: Experience in operations or project management, strong organisational skills, and excellent communication.
The predicted salary is between 50000 - 60000 £ per year.
We’re growing our new Employment Plus consultancy team and are looking for a proactive and highly organised Operations Manager to play a key role in its success. This is an exciting opportunity to step into a visible and impactful position, where you’ll shape how the team operates day-to-day, ensuring client work runs smoothly, processes are efficient, and commercial objectives are achieved. Working closely with the Partner who heads up Employment Plus, you’ll act as the operational backbone of the practice, bringing structure, insight and continuous improvement to everything we do. Please note: This role can be based in any UK office but requires regular (weekly) travel to our Manchester office.
About Employment Plus
Employment Plus is a specialist consultancy that encompasses all our services ‘beyond Employment Law’. We work closely with our employment law colleagues, combining legal insight with practical and people focused solutions, supporting organisations of all sizes. Whether our clients are creating and maintaining inclusive environments at a time when society feels increasingly divided, or filling skills gaps and encouraging generational diversity in challenging economic contexts, working life has never been more complex. Our team encompasses all aspects of employment‑related consultancy; from legal and HR training, HR consultancy, investigations, mediations and coaching and ED&I upskilling and audits.
What You’ll Be Doing
- You’ll be at the heart of the team, making sure everything runs seamlessly - from managing workflows to supporting client delivery and driving operational improvements.
Leading Day‑to‑Day Operations
- Oversee the smooth running of the Employment Plus team
- Act as the lead contact for our self‑employed Employment Plus Consultants
- Balance workloads and ensure resources are used effectively
- Keep client projects on track and delivered to agreed timelines
- Proactively identify and resolve challenges or bottlenecks
- Continuously improve processes to enhance efficiency and performance
- Take ownership of triaging the investigations stream
Supporting Client Delivery & Contracts
- Oversee client contracts, renewals and key commitments
- Manage external consultant onboarding and contracts
- Ensure documentation is accurate, current and compliant
- Track key milestones and support high‑quality client service delivery
Driving Financial Performance
- Ensure invoicing is accurate, timely and well‑managed
- Monitor WIP, revenue and billing performance
- Work closely with Finance to resolve queries and improve cash collection
- Provide clear, insightful reporting to support decision‑making
Contributing to Business Growth
- Partner with Business Development teams to identify cross‑selling opportunities
- Help maintain a strong pipeline and re‑engage dormant clients
- Support proposals, sales discussions and BD initiatives
- Develop and organise compelling business development materials
Supporting and Developing the Team
- Help the team stay focused, organised and aligned on priorities
- Support recruitment, onboarding and training activities
- Contribute to performance and development conversations
- Foster a collaborative, positive and high‑performing culture
Ensuring Compliance and Continuous Improvement
- Ensure operations meet firm policies and regulatory standards
- Identify and manage risks, escalating where needed
- Conduct IR35 reviews for external consultants
- Lead on improving systems, processes and ways of working
- Support implementation of new tools and technologies
Project Work
- Take the lead on ad‑hoc operational or business improvement projects
What We’re Looking For
Essential Experience
- Experience in an operations, practice management, project or business management role
- Proven ability to manage multiple priorities in a fast‑paced environment
- Strong organisational skills with excellent attention to detail
- Commercial awareness, including financial processes and performance tracking
- Confident stakeholder management and communication skills
- Experience in a law firm, consultancy or professional services environment
- Strong IT skills, including Microsoft Office and practice management systems
Desirable
- Experience with client contracts and invoicing processes
- Line management or team leadership experience
- Track record of improving processes or driving operational change
What Success Looks Like
- Ensuring client work is consistently delivered on time
- Keeping contracts and billing well‑managed and up to date
- Improving team efficiency and utilisation
- Reducing aged debt and strengthening financial performance
- Enhancing client satisfaction and long‑term relationships
- Delivering meaningful operational improvements
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from all suitably qualified candidates. At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/ long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.
Employment Plus Operations Manager MANCHESTER, United Kingdom and 2 Posted on 06/18/2026 Be the[...] employer: Pinsent Masons LLP
At Pinsent Masons, we pride ourselves on being an exceptional employer, particularly for the Employment Plus Operations Manager role based in Manchester. Our vibrant work culture fosters collaboration and innovation, while our commitment to employee growth ensures that you will have ample opportunities for professional development. With a focus on diversity and inclusion, we create an environment where every team member can thrive and contribute meaningfully to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Employment Plus Operations Manager MANCHESTER, United Kingdom and 2 Posted on 06/18/2026 Be the[...]
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Pinsent Masons LLP.
We think you need these skills to ace Employment Plus Operations Manager MANCHESTER, United Kingdom and 2 Posted on 06/18/2026 Be the[...]
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Pinsent Masons LLP. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Pinsent Masons LLP and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Pinsent Masons LLP. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Pinsent Masons LLP's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Pinsent Masons LLP
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Pinsent Masons LLP.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Pinsent Masons LLP will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Pinsent Masons LLP and how you would contribute to adapting HR strategies.
