Senior Product Manager

Hi I'm Dan, Senior Product Manager at Pinpoint. We're a high-growth HR tech company building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers. We're moving from a single product squad to specialised vertical teams, and the Marketplace vertical needs an owner. The Marketplace is the commercial engine of our product. It houses our upsell features (the things customers spend credits on), and credits are how we drive net revenue retention beyond base contract value.

As we move upmarket toward enterprise, the stakes around these features are higher: more complex partnerships, more sophisticated buyers, and more pressure to prove the numbers. To support that, we are hiring a Senior Product Manager who can model what a feature will make before we build it, own the commercial layer — pricing, packaging, cost modelling, build vs. buy decisions — align with leadership, and then go and deliver it.

If you understand how NRR and upsell mechanics actually work, have strong opinions on what should be built and why, and have operated at the commercial layer of a SaaS product and not just shipped features on top of it, this one might be for you.

The Fine Print (but a bit more exciting)

This is a remote role based in the UK, with approximately one trip per quarter for team meetups (usually in the UK or Jersey). The Marketplace vertical is being built out. You'll have real autonomy and real accountability. This role isn't the right fit if NRR, upsell mechanics, or commercial modelling are areas you haven't worked in before. This is not a role where you'll be handed a backlog. You'll be expected to build the commercial case for what gets built, own the financial performance of your vertical, and defend your decisions to senior leadership. You'll work closely with our CFO on upsell modelling. That means arriving at those conversations with something credible.

Pinpoint isn't for everyone. We're still in startup mode: lean, fast-moving, and sometimes ambiguous. You'll thrive if you're proactive and comfortable building structure from scratch. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.

About the Role:

• Own end-to-end delivery for Marketplace features: discovery, spec, build, ship, and iterate.
• Analyse existing Marketplace features and find opportunities to improve adoption and revenue.
• Use commercial modelling as the primary evidence in roadmap prioritisation, not gut feel, not a feature wish list.
• Build pricing and packaging proposals for new and existing upsell features: understand costs (including AI call costs and third-party licensing), model revenue potential, and present a credible plan.
• Evaluate build vs. buy decisions with vendors and partners. Scope what we'd need to build ourselves, find out what third parties charge, and make a defensible recommendation.
• Work directly with the CFO to build and evolve the upsell line of Pinpoint's financial model.
• Own the financial performance of the Marketplace vertical, not just track it, but understand the model behind it.
• Conduct customer interviews, validate hypotheses, and synthesise insights into clear product decisions.
• Maintain a clear, prioritised roadmap and be able to explain why things are in the order they're in.
• Create clear specs, user stories, and acceptance criteria that engineering can move on confidently.
• Present roadmap and commercial decisions to senior leadership.
• Track meaningful metrics and proactively surface performance insights, not just report what happened.
• Drive cross-functional alignment across Engineering, Design, CS, and Sales.

Tech Stack: Fibery, Slack, Notion, Figma, Claude Code.

What Success Looks Like:

• Day 30: Meet the team, get hands-on with existing Marketplace features, and take ownership of work in flight.
• Day 60: Have a clear view of where the commercial opportunity is biggest, backed by data, and be running projects end-to-end.
• Day 90: Validate your first commercial proposal with senior leadership and begin delivery on the priority initiative.

About You:

• Direct PM experience in B2B SaaS, owning features end-to-end from discovery through to post-launch iteration.
• Proven experience building pricing and packaging models for SaaS features: understanding cost inputs (licensing, API calls, infrastructure), revenue potential, and how to structure what you charge.
• Experience evaluating build vs. buy decisions with external vendors or partners, not just theoretically, but actually doing it.
• Understanding of upsell and NRR mechanics in B2B SaaS. You know why a number is what it is, not just what the number is.
• Ability to defend roadmap decisions under pressure: structured, evidence-led, able to hold your own in senior leadership discussions.
• Strong written communication. We value structured written thinking highly. How you write is how we'll assess how you think.
• Comfortable with ambiguity and able to build structure from scratch.
• Experience working at a startup or scale-up, ideally sub-500 employees. If your entire career has been at large enterprise companies, this is likely a stretch.
• Has launched and grown an upsell or credit-based feature and can talk to both the commercial model and what actually happened.

What We Offer:

We want Pinpoint to be the best place you've ever worked—somewhere you feel valued, supported, and excited to grow. Here's what you'll get:

• Comprehensive healthcare – Excellent medical, dental, & vision coverage for you and your family.
• Unlimited holidays – Take the time you need to rest and recharge.
• Mental health support – Unlimited, immediate access to professional counselling via Spill.
• Retirement contributions – 401k or pension contributions depending on your location.
• Remote-first – Work where you're most productive, with flexibility and trust as the default.
• Equity with real upside – Share in the long-term value you help create.
• Fully paid parental leave – Up to 16 weeks of paid leave for new parents.
• Learning budget – Annual funds for courses, books, or anything that supports your growth.

A detailed overview of our benefits can be found here.

About Pinpoint

We're changing the way companies hire, and rewriting the rules of recruitment. We're a high-growth HR tech company building software that makes hiring faster, fairer, and more human, fixing the broken processes that make it hard for great candidates and great companies to find each other. Founded in 2018, we bootstrapped our way to 500+ customers and $5M ARR before raising private equity funding in 2023 to support our next stage of growth. Today, we're a 90-person team across the U.K. and U.S., serving more than 1,000 organisations worldwide. We scale deliberately, with sensible unit economics and no layoffs, because we're building for the long term—not the next funding round. Our product is deep and configurable enough to support complex hiring workflows, yet simple enough for teams to love using every day. That balance is what makes Pinpoint different. We back it up with genuine care, including fast (under 90 seconds) support from real people who know the product.

Our culture is built on genuine transparency and values we actually use to make decisions. Even as we've moved past early-startup noise, everyone here still shapes how we operate—taking ownership, staying curious, and solving problems proactively. As we scale, we balance structure with flexibility while holding ourselves to a high bar for respect and kindness.

If you're excited by meaningful problems, high ownership, and working with smart, kind teammates, we'd love to hear from you.