At a Glance
- Tasks: Support partnerships with tailored advice and community engagement in Scotland.
- Company: Join a national charity transforming lives through canine companionship.
- Benefits: Enjoy competitive pay, enhanced leave, and professional development opportunities.
- Other info: Dynamic role with travel across beautiful Scottish regions and community events.
- Why this job: Make a real difference in people's lives while working with dogs and communities.
- Qualifications: Experience in partnership support and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Description
Job title
Partnership Advisor (Scotland)
Responsible to
Partnership Support Area Manager
Based
Community based in Scotland (covering Borders, East, North East and Highlands)
Contract
Permanent, Full Time
We are seeking a compassionate, proactive, and organised Interim Partnership Advisor to join our Partnership Support Team on a full-time basis.
You’ll manage a defined geographic area covering Borders, East, North East and Highlands.
Key Responsibilities
- Companionship – Supporting Thriving Partnerships
- Provide long-term, person-centred advice, guidance, and wellbeing planning to partnerships within an allocated regional area.
Ensuring all recipients feel they are treated with attention, courtesy and respect.
- Manage a caseload of partnerships, ensuring regular in-person visits (once per quarter after the first 6 months) and ongoing tailored support via multiple channels.
- Develop and implement partnership support and wellbeing plans, with robust risk management measures.
- Support the integration of new partnerships into the local community, delivering monthly support throughout the first 6 months.
- Lead on retirement and bereavement pathways, offering planning, preparation, emotional support, and signposting to alternative Hearing Link Services (HLS) where appropriate.
- Provide behavioural guidance and targeted interventions to maintain healthy, successful partnerships.
- Connection – Building Community and Networks
- Organise and attend local community events to strengthen relationships and engagement.
- Deliver peer-based community programmes that bring together partnerships and Peer Support Volunteers to share experiences, insights, and encouragement.
- Facilitate support groups for hearing dog partnerships, encouraging shared learning, problem-solving, and mutual encouragement.
- Work collaboratively with internal teams, volunteers, and external agencies—including support workers, local councils, employers, and veterinary practices—to remove barriers and improve outcomes.
- Advocate Partnership Volunteer Updates to maintain volunteer engagement and connection.
- Confidence – Empowering Partnerships to Flourish
- Focus on quality of service and partnership outcomes, adapting support levels to meet individual needs.
- Provide timely emergency cover and practical assistance within the allocated territory, with ad hoc support to neighbouring counties as required.
- Conduct thorough root cause analysis to identify underlying issues and implement early interventions through targeted coaching and problem-solving.
- Apply person-centred, evidence-based decision-making to manage partnership breakdowns, returns, cases, and alerts effectively.
- Conduct annual assessments of each partnerships performance and wellbeing to review ongoing requirements and verify continued compliance with accreditation standards.
- Keep partnership records accurate, current, and reflective of evolving needs.
- Capture and share impactful stories to showcase the value and outcomes of our work.
- Maintain and continually develop expertise in hearing loss, assistive technology, hearing awareness, dog training, and canine wellbeing.
- Join team events, meetings, and training at regional locations and Hearing Dogs centres, with occasional overnight stays to connect, learn, and collaborate.
Skills, Knowledge and Expertise
You will need full UK Driving Licence and willingness to travel within and around Borders, East, North East and Highlands, and to our centres.
- Knowledge
- Canine Behaviour & Training: Up-to-date knowledge of canine training practices, behaviour reinforcement, and emotional wellbeing support.
- Task-Related Assessment: Ability to monitor and evaluate a dog’s task performance, identifying and addressing lapses.
- Hearing Loss & Deaf Awareness: BSL Level 2 or above with strong Deaf awareness.
- Partnership Development: Understanding of person-centred support approaches and the user experience throughout the partnership lifecycle.
- Organisational Policies & Standards: Knowledge of HR policies, GDPR, equality legislation, and Assistance Dogs International (ADI) standards.
Skills
- Behavioural Guidance: Provide advice on maintaining and reinforcing behaviours, resolving challenges, and refining training plans.
- Listening & Empathy: Demonstrate strong listening skills, emotional intelligence, and compassion, especially when working with vulnerable people or those experiencing grief.
- Relationship Building: Establish and maintain trust-based relationships with partnerships, volunteers, and stakeholders.
- Problem-Solving & Conflict Resolution: Apply solution-focused methods, coaching, and mentoring to resolve partnership or task issues.
- Root Cause Analysis: Identify and address recurring challenges by working with internal teams on sustainable solutions.
- Time Management & Organisation: Manage multiple partnerships and initiatives effectively, meeting deadlines and priorities.
- Cross-Functional Collaboration: Work productively with colleagues across different departments and functions.
- Communication: Adapt communication style for different audiences; communicate clearly across teams, stakeholders, and volunteers.
- Storytelling: Create engaging communications about partnership journeys for updates and stakeholder engagement.
- Driving: Hold a valid driving licence and be able to travel within the allocated territory.
- Behaviours
- Self-Conduct: Lead and motivate others, holding self and others accountable while maintaining professionalism.
- Person-Centred Mindset: Tailor support and training to the unique needs, learning styles, and abilities of each partnership.
- Community Building: Foster a sense of belonging by creating opportunities for partnerships and volunteers to connect and collaborate.
- Accountability & Reliability: Deliver on commitments, meeting organisational and partnership expectations.
- Continuous Learning: Maintain professional development in canine behaviour, hearing loss, and assistive technologies.
- Professionalism: Act respectfully, reliably, and with integrity in all interactions
This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk.
Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information.
The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
- Please click below to apply - applications close on
- 23rd October 2026
Benefits
- Employee Assistance Programme
- Death in Service Payment
- Annual leave enhancements recognising long service
- Day off for your birthday
- Defined contribution group personal pension plan
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Eye care
- Hearing tests
- Learning and Development opportunities
- Discounts on merchandise at Hearing Dog gift shops
- Pet Dog Policy
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
Partnership Advisor (Scotland) employer: Pinpoint
At Made Tech, we pride ourselves on being an exceptional employer dedicated to using technology for societal improvement. Our inclusive and diverse work culture fosters personal and professional growth, offering flexible working hours, generous holiday allowances, and a range of benefits tailored to support our employees' well-being. With a strong focus on collaboration and community, we empower our team members to thrive while making a meaningful impact in the Public Safety & Defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Partnership Advisor (Scotland)
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Pinpoint.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Pinpoint.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Pinpoint.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Pinpoint. Apply directly through us to stand out!
We think you need these skills to ace Partnership Advisor (Scotland)
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Pinpoint. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Partnership Advisor (Scotland), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Pinpoint
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Pinpoint. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
