At a Glance
- Tasks: Manage customer bookings and ensure smooth deliveries in a fast-paced environment.
- Company: Join Speedy Freight, a growing national logistics company with a dynamic culture.
- Benefits: Enjoy a stable position, company pension, health programme, and opportunities for growth.
- Other info: Full training provided; no experience necessary!
- Why this job: Kickstart your career in logistics while developing valuable communication and sales skills.
- Qualifications: Confident phone manner, basic maths, and a willingness to learn.
The predicted salary is between 18900 - 23100 £ per year.
Start Your Career in Fast-Paced Logistics!! Are you confident on the phone, organised, and looking to start your career in customer service? Join Speedy Freight, a growing national logistics company where no two days are the same. We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time-critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused. Our mission is simple: “To be the first choice to deliver – every single time.”
Key Responsibilities
- As a Customer Service Advisor, you’ll be at the heart of our operation.
- You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish.
- This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.
What You’ll Be Doing
- Taking customer bookings over the phone and entering details into our systems.
- Speaking with customers to agree pricing and delivery options.
- Supporting the sales team by booking appointments with potential new customers.
- Working closely with Customer Services and Sales to meet performance targets.
- Promoting Speedy Freight’s services to new and existing customers.
- Managing multiple tasks in a busy, deadline-driven environment.
- Communicating clearly and professionally with customers and colleagues.
- Being flexible to support the on-call rota when required.
Skills, Knowledge and Expertise
What We’re Looking For
- Confident and friendly telephone manner.
- Good written and spoken English and basic maths skills (GCSE level).
- Comfortable using IT systems (Microsoft Word, Excel, Outlook).
- Organised, reliable, and able to multitask.
- Willingness to learn and develop new skills.
- A positive attitude with a strong focus on customer service.
Experience
Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.
Why Join Speedy Freight?
- An exciting, varied role with training and development.
- Friendly, supportive team environment.
- Stable, permanent position.
- Opportunity to grow within a national logistics business.
Benefits:
- Company pension.
- Cycle to work scheme.
- Health & wellbeing programme.
- On-site parking.
Customer Service Advisor in Northampton employer: Pinpoint
Pinpoint is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in a fast-paced environment. With a strong focus on professional development and growth opportunities, team members are encouraged to innovate and lead within their roles. Working remotely from the UK or US, employees enjoy the flexibility of a modern workplace while contributing to a cutting-edge HR tech solution that is transforming recruitment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pinpoint. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pinpoint before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pinpoint:Your cover letter is your chance to shine! Tell us why you want to work at Pinpoint specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pinpoint!
How to prepare for a job interview at Pinpoint
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
